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Emergency Response Operations Overview
NCC
Operational Phases
During any emergency response in which it is involved, the NCC conducts
its operations in six phases. At any time, the Manager, NCC, in
coordination with the Assistant Manager, NCS Office of Emergency
Preparedness (NCS-NE), may decide to disregard phases or to fall
back to an earlier phase. The NCC operational timeline in Exhibit
1 shows the timing of important NCC EOT activities.
The NCC operational phases are:
- NCC Alert
- IRT Alert and Activation
- IRT Operations
- EOT Notification and Activation
- EOT Operations
- EOT Recall
Exhibit 1 - NCC Operational
Timeline
NCC ALERT
The Manager, NCC, or his/her designated
representative, will be alerted directly or through the DISA NOC
during non duty hours of any crisis that may require a NCC response.
The Manager, NCC, will assess the nature of the crisis and determine
whether or not an activation of the NCC IRT is necessary.
During the NCC Alert Phase, the Manager, NCC,
in coordination with the Assistant Manager, NCS-NE, may determine
that the situation warrants an immediate activation of the NCC EOT
structure. Steps will then be taken to implement EOT notification
procedures.
NCC IRT ALERT AND ACTIVATION
If the severity of the crisis warrants it, the
Manager, NCC, may decide to activate the NCC IRT, alerting its members
by telephone or pager, and ordering them to report to the NCC within
2 hours. The IRT will normally consist of the following individuals
or their designated representatives. Exhibit 2 displays this structure.
- Manager, NCC
- Deputy Manager, NCC
- NCC Telecommunications Manager
- TSP Program Manager
- Shared Resources HF Radio Program (SHARES) Operator
- Computer/Local Area Network (LAN) Specialist.
Exhibit 2 - NCC Initial response Team Structure
NCC IRT OPERATIONS
The first mission of the NCC IRT is to assess
the damage, or potential damage, to the telecommunications infrastructure
and the potential impact on NS/EP telecommunications. This will
be performed by contacting NCS Regional Managers, NCC industry and
government representatives, and FEMA to determine the size and scope
of the emergency. If, after the IRT's assessment, the Manager, NCC,
determines that the nature of the emergency warrants a full scale
NCC response, he/she will activate the NCC EOT structure.
If it is decided to activate the NCC EOTs, the
IRT will:
- Determine NCC EOT staffing requirements in accordance
with the basic EOT structure
(Exhibit 3)
Exhibit 3 - NCC Emergency Operations
Team Structure
- Select the EOT Chief and staff
- Implement EOT notification procedures
- Determine NCC operating hours in coordination with
the Assistant Manager, NCS-NE. In most cases, the operating hours
of the Disaster Field Office (DFO) and the on-site FECC will guide
this decision
- Notify the NCS ESF #2 EST Representative to report
to FEMA if the FRP is implemented and national level ESF #2 staffing
is necessary
- Issue the NCC Incident Report within 1 hour of
the IRT activation, or as soon as the reliable information is
available
- Issue SHARES Advisory if warranted by the crisis
- Prepare an initial emergency response status briefing
for the Manager and Deputy Manager, NCS, within 1 hour of the
IRT activation, or as soon as the reliable information is available
- Alert possible NCS DALO as necessary
- Alert NLP Program Management Offices (PMO) as necessary
- Alert a second EOT and EST ESF #2 representative
if 24 hour-a-day, 7 days-a-week (24X7) EOT staffing is required
- Institute NCC Crisis Coordination Center
(CCC) emergency response configuration plans and procedures.
NCC EOT ALERT AND ACTIVATION
Using the OMNCS Recall Guide, the first EOT will
be of a specific reporting time, additionally NCC industry representatives
will be informed of the EOT activation. The EOT should assume disaster
response duties from the IRT no more than 8 hours after IRT activation.
If a second EOT is necessary, its members will be
alerted and given a reporting time that will provide for a minimum
of 1 hour overlap with the first EOT to allow for a proper handover
and update briefing. If two EOTs are activated, they will be referred
to as EOT Alpha and EOT Bravo. In staffing the EOTs, NCC IRT members
should be integrated into both teams to ensure the continuity of
the emergency response.
A second ESF #2 EST Representative will be activated
for one or both EOTs, as necessary, if FEMA EST operational demands
dictate.
NCC EOT OPERATIONS
EOT operations will be conducted in accordance
with the applicable NCC SOPs and OPORDs. The Manager, NCC, in coordination
with the Assistant Manager, NCS-NE, will adjust EOT staffing to
meet the size of the required emergency response. If it is determined
that the response requires additional staffing, the basic EOT structure
will be expanded using staff from the current OMNCS EOT Roster.
If the crisis response continues over an extended period of time,
the Manager, NCC, may rotate EOT Alpha and Bravo members with qualified
staff from the current OMNCS EOT Roster.
An updated status briefing and shift change
briefing will be prepared and presented daily. NCC Information Bulletins,
prepared in accordance with NCC SOP 014, Incident Reports and Information
Bulletins, will normally be released twice daily. ESF #2 input for
FEMA situation reports (SITREP) will be forwarded to the FEMA EST
through the NCS ESF #2 EST representative as required by FEMA response
procedures.
NCC EOT RECALL
The Manager, NCC, in coordination with the Assistant
Manager, NCS-NE, and the Deputy Manager, NCS, will determine when
the NCC will return to its normal, NTMS Response Level I status.
This will usually be determined by a deactivation of most of the
ESF elements of the FEMA EST. ESF #2 elements and industry points
of contact (POC) at all levels will be notified of the NCC deactivation.
EOT Operations Officers will be responsible for ensuring that all
EOT members are notified of any deactivation. The NCC Telecommunications
Manager is responsible for returning the CCC to its day-to-day configuration.
EOT Operations Officers will also be responsible for collecting
all records, files, and computer disks for use in after action reports.
As soon as possible, all EOT and IRT members will be interviewed
to facilitate the preparation of initial response assessments, lessons
learned, and after action reports.
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