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e-QIP Application Web Based Training

Agency Help Desk

All agencies are encouraged to develop their own e-QIP Help Desks for their applicants. The e-QIP Agency Help Desk user is able to reset Golden Questions for applicants who have active requests in their agency or within a subordinate agency.

If you are an Agency Help Desk user, you can complete one-step Golden Question resets for applicants and view an applicant's request summary.

Lessons

e-QIP Overview

This lesson provides a high-level overview of the purpose, history, and benefits of the e-QIP system. It outlines the types of investigations, roles, forms, and processes required for using e-QIP.

Accessing e-QIP

This lesson teaches how to access, log into, and navigate through the e-QIP system.

Solutions to Common Issues

This lesson focuses on how to respond to common applicant issues. It also covers how to use Find and run reports.

Job Aids

For Agency Help Desk Users

General