Reporting a Lost or Stolen Card

As the program coordinator (A/OPC), you have the responsibility to immediately report a lost or stolen charge card to the issuing bank so that they can cancel the card.  Reporting the card as stolen does not relieve the cardholder or Government of payment for any transactions that were made by the cardholder prior to reporting it stolen.  If the cardholder did not make the transactions appearing on the cardholder statement, the cardholder must submit a dispute form to the bank within 60 days. Failure to submit the dispute form could result in liability you or to the Government.  The bank will mail a new card within one business day from the time theft or loss was reported and will assign a new number to the replacement card.