Reporting a Lost or Stolen Card

Immediately report your lost or stolen travel charge card to:

• Your card-issuing bank;
• Your A/OPC; and
• Your supervisor.

Reporting the card as stolen does not relieve you or the Government of payment for any transactions that were made by the cardholder prior to reporting it stolen.  If the cardholder did not make the transactions appearing on the cardholder statement, the cardholder must submit a dispute form to the bank within 60 days. Failure to submit the dispute form could result in liability you or to the Government.  The bank will mail you a new card within one business day from the time theft or loss was reported and will assign a new number to the replacement card.