Healthcare Quality Healthcare

Satisfaction Surveys

OPM and FEHB plans and enrollees participate in a broad-based survey effort with other public and private employers by using the Consumers Assessment of Healthcare Providers and Systems. Before you join a plan, it may help to know what people who use the plan say about it.

Health Plan Accreditation

We show information on health plan accreditation by three different independent, private, not-for-profit organizations dedicated to measuring the quality of health care organizations.

Health Plan Report

This National Committee for Quality Assurance (NCQA) website provides an interactive tool that gives quality information on FEHB managed care plans.

HEDIS Data on FEHB Plans

The plan you choose can make a difference in your health! HEDIS (Healthcare Effectiveness Data and Information Set) measures the quality of your health plan and how it performs in preventing and treating conditions. There are large differences between plans!

Visit the HEDIS website to see the many conditions measured, such as breast cancer screening and diabetes care, and to see how your plan compares to the FEHB average.

HEDIS is developed and maintained by the National Committee for Quality Assurance, a not for profit organization committed to assessing, reporting on, and improving the quality of health care.

Your Guide to Choosing Quality Healthcare

Your Guide to Choosing Quality Health Care was developed by the Agency for Health Care Research and Quality to help you make health care decisions using information about quality. The Guide is based on research about the information people want and need when choosing health plans, doctors, treatments, hospitals, and long-term care.

The Guide shows how you can use information about quality to improve the quality of health care services you and your family receive. It describes quality measures including consumer ratings, clinical performance measures, and accreditation—what they are, where to find them, and how to use them. The Guide has checklists, questions, charts, and other tools to help you make the health care decisions that are right for you.

You can find a summary of the major ways you can check for quality health care in the Quick Checks for Quality.

Links to Healthcare Quality Websites

Below, you will find links to non-OPM websites that provide high quality information on assuring quality in health care.

• Agency for Healthcare Research and Quality (AHRQ), a part of the U.S. Department of Health and Human Services, is the lead agency charged with supporting research designed to improve the quality of healthcare, reduce its cost, improve patient safety, decrease medical errors, and broaden access to essential services.
• The American Health Quality Association represents organizations and healthcare professionals working to improve patient safety and the quality of healthcare nationwide.
• The Joint Commission on Accreditation of Healthcare Organizations (JCAHO) is an independent not-for-profit organization that assesses and reports on the quality and safety of health care organizations.
• The National Committee for Quality Assurance is a private not-for-profit organization dedicated to assessing and reporting on the quality of managed care plans.
• The National Patient Safety Foundation has information on how to ensure safer healthcare for you and your family.
• The Agency for Healthcare Research and Quality has made available a wide-ranging list of topics to help consumers choose quality healthcare providers and improve the quality of care they receive.
• URAC is a non-profit, organization founded to establish standards for the managed care industry.
• HHS Hospital Compare is a quality tool for adults, including people with Medicare.