Help

Customer Service at a Glance

• Can't locate a product? Have a question about your order? Want to make a suggestion? Who should you call for immediate assistance? Find out here. 

 

Quality Standards

• NTIS SECTION 515 INFORMATION QUALITY STANDARDS
• Standards for "STEI" produced by other federal agencies
• Standard for Utility
• Standard for Integrity
• Standards for Information produced by NTIS
• Procedure for correcting erroneous information

 

Ordering Products

• Download Help
• Online ordering
• Ordering by phone/mail
• Rush service
• International ordering option

 

Shipping & Other Fees

• Shipping & Handling fees
• Rush Service
• Invoicing Fee
• Certification Service

 

NTIS Subscriptions

• Subscription information
• Types of subscriptions
• Changing or canceling your subscription

 

Payment Information

• NTIS Web ordering
• Paying by credit card
• Paying by deposit account
• Paying by check/money order
• Billing options

 

About Your Order

• Questions about your order
• Delivery time
• Return policy

 

NTIS Catalogs

• Download a catalog online
• Request a catalog

 

NTIS Help Desks

• NTIS Web site
• FedWorld Web site
• NTIS Web ordering
• Format Definitions

 

General Information

• Directions and Maps to NTIS
• FAQ
• Hours
• International cooperating organizations
• Restricted Countries

 

Forms

• Price Schedule, Effective May 1, 2008
• Order form (in PDF format)

To view or print PDF files requires the free Adobe Acrobat Reader software. To download these files directly to your computer, press the link while holding the Shift key on a PC or the Option key on a Mac.