Irwin Army Community Hospital



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Patient Appointment Hours in all of the primary care clinics are between -
7:30am - 4:30pm except
Orthopedics 7:30am - 4:00pm

Appointments
(785) 239-DOCS (3627)

Patient Representative Office
(785) 239-7739

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PRESS RELEASE

Irwin Army Community Hospital awarded for efforts to make working and breastfeeding easier for employees. The flyer can be read by clicking here: The Business Case for Breastfeeding.

IACH Updates

Are You at Risk?
The warmer months brings people outside with the bugs that spread diseases. During the summer months, Kansas has mosquitoes and ticks that are responsible for a dozen preventable diseases. To control bugs from spreading disease, following just a few personal safety and housekeeping measures will prevent this from occurring. These diseases present to clinicians with a wide range of signs and symptoms and may first present as fever or headache and potentially may cause complications. Vulnerable populations are at a higher risk for complications.
Personal Protection:

Be diligent during peak mosquito biting times from dusk till dawn, especially in areas where diseases like the West Nile Virus commonly occur. Wear pants and long sleeved shirts and socks when outside (especially out in wooded areas or places with thick vegetation).
DEET works well for repelling mosquitoes and ticks. Apply to exposed skin; avoid cuts, wounds, or irritated skin. Avoid applying to the eyes or mouth. If the repellent is in the spray form, spray onto your hands and then apply to your body. Heavy application and saturation is generally unnecessary for effectiveness. Apply a thin layer to the skin and reapply as necessary (loss of repellent from swimming, sweating, etc). When your outside activities are completed, wash off the repellent with soap and water. Follow manufacturer’s guidelines when using these products.
Mosquitoes may be able to bite through clothing. Permethrin may prevent this, and may be used for clothing, shoes, bed nets, and camping gear. Do not spray onto the skin. For optimal use, plan ahead by spraying the area to be treated and allowing product to dry prior to being used. Follow manufacturer’s guidelines when using these products.
When returning from outdoors, conduct tick checks before going inside the home. If your pet spends time outdoors, consider buying them a tick collar or a similar protective repellent from your Veterinarian.

Housekeeping measures:

Reduce standing water around the outside of the home such as cans, old tires, stopped up rain gutters, and children’s swimming pools. This limits mosquito breeding areas.
Keep grass around the perimeter of the home cut short. Tall grass is an excellent habitat for ticks, mosquitoes, mice, and snakes.

During the summer when the adult mosquito populations are at their peak, the post will spray Ultra-Low-Volume (ULV) pesticides or what is commonly known as “fogging.” The ULV sprayer is driven at a very slow speed and is equipped with warning lights and signs. Joggers, walkers and vehicle traffic should avoid the fog the machine emits when possible. If you would like more information, please visit the website www.cdc.gov or call Environmental Health at (785) 239-7231. Environmental Health will be distributing permethrin and DEET while supplies last. Environmental Health is located at building 609A behind the hospital and in the trailers.

Appointment booking through TriCare OnLine (TOL) is BACK ONLINE
Appointment booking through www.tricareonline.com is back working. We're sorry for the inconvenience. Appointments can be booked through (785) 239-DOCS (3627) between 7:30 a.m. and 6 p.m. Monday-Friday.

Health Care Annual Review

View information about health care access for the Soldiers and Families of the Central Flint Hills Region by clicking the above picture of the new hospital
Briefed by COL Mike Heimall, Irwin Army Community Hospital Commander

Kid Fit and Teen Fit nutrition and fitness programs

Registered dietitians at Irwin Army Community Hospital will offer free wellness classes for kids and teens in July and August to promote good nutrition, fitness, health, wellness and prevent obesity in children and teens.

Kid Fit and Teen Fit nutrition and fitness programs are available from 1 to 2 p.m. on Fridays.

Kid Fit is for children ages 6 to 11 years old and will meet July 8, 22 and Aug. 5. Teen Fit is for pre-teens and teens 12 to 18 years old and will meet July 15, 29 and Aug. 12.

The program is open to any child or teen who is a military beneficiary.

Call 239-7644 to sign up for the program or call 239-DOCS (3627) to make an appointment to see a dietitian.

For more information click here

New system in PX Pharmacy improves flow

Changes to pharmacy procedures and improved automation equipment are improving service and wait times, but patients may have to adjust to the new systems and procedures.

The Q-Flow system at the Post Exchange pharmacy and main pharmacy at Irwin Army Community Hospital use a ticketing system that already was in place at Farrelly Health Clinic.

Patients arrive at the pharmacy and choose one of four options for a ticket - new, self-care, pick-up or refills.

"We’ve never had a ticketing system before," said Amy Gonzales, lead technician at the PX pharmacy.

The television screen on the wall shows the queue of customers, and the N, S, P or R in front of the number indicates which type of ticket the customer chooses.

When the ticket number is called, the customer will step to the appropriate window to work with the pharmacy technician.

To read more visit the April 14h edition of the The 1st Infartry Division Post`s article or click Here.

Mail-order pharmacy provides value

Irwin Army Community Hospital continually explores convenient options to enhance customer satisfaction in the pharmacy by encouraging patients to become active participants in their health care.

"Mail order prescription service is a good option for people who live outside the commuting distance of Fort Riley, especially when considering the increase in gas prices," said Maj. Jimmy Lee, IACH pharmacy chief.

Those interested in the service can contact their provider to write a new prescription to receive up to a three-month supply with authorized refills for up to one year by mail.

After following the enrollment procedures, patients have two options to initiate mail-order prescription refills:

* Option 1: Mail the order

Complete the new patient mail order form (visit www.express-scripts.com/TRICARE)
Attach your prescriptions to the order form
Mail the new patient mail order form and your prescriptions to:
Express Scripts, Inc.
P.O. Box 52150
Phoenix, AZ 85072-9954

* Option 2: Fax the order

Complete the new patient mail order form
Ask your provider to fax the new patient order form and your written prescriptions to 1-877-895-1900 (faxes are not accepted for controlled medications)

To refill prescriptions by phone, call 785-239-PHAR (7427). IACH instituted a policy Feb. 1 requiring all refills to be requested by phone or online.

To read more visit the April 7th edition of the The 1st Infartry Division Post`s article or click Here.

Hospital builds `culture of trust`

In an effort to improve the health and well-being of the Army and the health care environment, Irwin Army Community Hospital supports the Army Medicine`s mission of "bringing value and inspiring trust."

Within Primary Care, we are at the forefront of Army Medical Department in implementation of the patient-centered medical home concept. We now achieve patient-to-primary-care-manager continuity for dependents more than 50 percent of the time, and our patients get to see a provider from their medical home more than 90 percent of the time.

IACH’s Farrelly Health Clinic Medical Home Team 1 recently achieved team continuity of 98 percent. Only three patients, out of more than 1,150, did not get to see a provider in that medical home.

To read more visit the March 17th edition of the The 1st Infartry Division Post`s article or click Here.

Question :
What do I do with my children during my appointments?

Answer :
Each clinic has a unique set of rules on whether a child may accompany their parent into the examination room. For doctors who prefer a child not to be in the room at the time of an examination there are several options for your child. The Warren East Child Development Center located on post offers hourly care from 7:30 a.m. to 5 p.m. for children 6 weeks of age to 5 years old. Reservations for child care may be made up to 30 days in advance. Walk-ins are welcome as long as space is available. Spouses who have a Soldier deployed receive 16 free hours of child care each month and pay $2 an hour after those hours are used. The child must be enrolled in Child Youth and School Services and have up-to-date shot records. Saturday hourly care is also available.

Children in kindergarten through fifth grade can receive before or after school care at School Age Services. Parents may make reservations up to 30 days in advance. Before school care starts at 5:45 a.m. until the school buses pick up the children and bring them to their on-post school. Children attending after school care are picked up from their on-post school by the bus and taken to School Age Services where care is provided from 4 p.m. to 6 p.m. The child must be enrolled in Child Youth and School Services and have up-to-date shot records.

To contact School Age Services call, 785-239-9220. To contact Warren East call, 785-239-4510.

Question :
If I am a Soldier and I show up to the emergency room for treatment, can they turn me away to sick call?

Answer :
Soldiers who do not have an emergent condition should be seen within their Medical Home by appointment or report to sick call at the beginning of the duty day. Soldiers who show up at the ED without an emergent condition will be triaged, or assessed to determine the severity of the complaint. They may be referred to their Medical Home or sick call if they do not require immediate treatment and can wait for a physician evaluation.

Question :
Why can't I get an appointment with my primary care manager or sooner?
Answer :
Access is tight at Irwin Army Community Hospital and outlying clinics and will likely remain that way through December. There are providers shifting around to cover for brigade and battalion medical providers who take their well-deserved block leave at the same time their unit is returning from a deployment. Also, a few providers are out on any given day due to training, leave or sick. With cold and flu season starting soon, there is a greater demand for appointments.

Patients can help get through the access to care challenge by doing self-care for minor illnesses or injuries. Free over the counter medications are available through the pharmacies by getting a self-care card after completing simple online training. Self-care training is available on IACH's homepage, HERE under "quick links."

The nurse advice line also can assist patients with determining whether or not they have a routine, acute or wellness issue and how quickly the patient should be seen. We ask that patients understand if they are given an appointment with someone other their assigned primary care provider or in the civilian network during periods like now where access becomes tight.

Patients can also use www.tricareonline.com to book and cancel appointments online anytime, anywhere. No shows hurt access, so it's ever important to cancel any appointment you aren't going to use. To cancel an appointment, patients can call 785-239-DOCS (3627), leave a voicemail message at 785-239-8428, cancel their appointment during Irwin Army Community Hospital's automated appointment reminder service, or cancel on TRICARE online if the appointment was booked online. Every missed appointment costs taxpayers $118 and "An Appointment Missed by You is An Appointment Missed by Two."

IACH contact information
Questions for other topics please email us at IACHInformation@amedd.army.mil or click Here.

Visit Irwin Army Community Hospital on Facebook

Irwin Army Community Hospital has established a presence on Facebook to interact with and provide information to military beneficiaries. To "like" IACH, please click Here and choose the "like" button.

By selecting to "like" IACH, status updates will appear in your news feed and users will be able to add content to the site after liking the military treatment facility.

For information on liking IACH's Facebook webspace, please contact:

IACH Public Affairs Officer
Phone: (785) 239-8414
or to send an email click Here.

On-line Appointment Booking for Primary Care Appointments

Now beneficiaries can book their Primary Care acute, routine, Follow-up and wellness appointments on line (this is for well baby, school physicals, etc). Service will be available 24 hours a day at https://www.tricareonline.com

Users must first register themselves and their family at the website under "Register Now," and follow the instructions.
On-line service will provide directions, maps, contact information and IACH clinic hours.
On-line service also provides information on dental and pharmacy services, creating a health journal and accessing health information and management tools.
The on-line service is not for booking acute OB/GYN, Orthopedics or any other non-routine appointments. Acute OB/GYN issues can be booked through 239-DOCS (3627).

TRY TRICARE ONLINE.COM !

Tricare Online is another means of ensuring Warriors and beneficiaries receive convenient access to care. Tricare Online is portable and accessible anytime and anywhere from a computer and allows authorized users to:

Book appointments with Primary Care Providers.
Request prescription refill or check the status of a prescription.
Access free educational wellness courses and training such as respiratory health, diabetes, and heart and stress management.

Visit the Referral Management Center located on the 5th floor of Irwin Army Community Hospital to enroll or go to https://www.tricareonline.com for additional information.

If your concerns have not been answered to your satisfaction by the OIC or NCOIC, you may contact the Customer Service Department, 785-239-7722, then the Hospital Commander at 239-7101, and finally the Joint Commission. If you have questions about how to file your complaint with The Joint Commission, you may contact TJC at 800-994-6610, weekdays from 8:30 a.m. to 5 p.m. CDT.

Health Alerts

Community Partnership Conference
Please click here to view COL Jeff Johnson's presentation to the Community Partnership Conference.

Dental clinic changes to affect many Soldiers
Please click here for information on Dental clinic changes.

FAQs on TRICARE and National Health Care Reform
Please click here for current information on TRICARE and National Health Care Reform.

Safer health care key to National Patient Safety Awareness week
Please click here for information on National Patient Safety Awareness week.

Patient Safety

Patient safety concerns and/or suggestions:

Contact Patient Safety Manager, 785-239-7345

Nurse Advice Line

The IACH Nurse Advice Line (NAL) can help with determining when the caller needs to be seen by a physician, medication use and side effects, symptoms management, and information about medical procedures and diseases.

Please click the following link and print a copy to keep for easy access: Nurse Advice Line Card

Hours of Availability: 24 hours a day - 7 days per week

The OB/GYN Nurse Advice Line hours are 8:30 a.m. to 4:00 p.m. Monday through Friday. Patients can reach the NAL by calling
(785) 239-DOCS (3627), select OPTION 1, OPTION 2, OPTION 2.

Our Vision

Our Vision is to be the Army's premier medical team: dedicated to wellness and inspiring trust.

600 Caisson Hill Road Fort Riley, Kansas 66442

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This Web site provides an information regarding Irwin Army Community Hospital and its services. Irwin Army community Hospital is a U.S. Army Medical Department hospital. This website is intended for interested members of the public, news media and Army Medical Department beneficiaries.

Irwin Army Community Hospital
600 Caisson Hill Road, Fort Riley, Kansas 66442
(785) 239-7000