Debt Management Services

If you have received a delinquent debt notice from the U.S. Department of the Treasury...

Questions & Answers:

• Why is Treasury contacting me about my debt owed to another government agency? Other questions about the Treasury Offset Program (TOP).
  
  
• The amount of my federal payment (e.g., income tax refund) has been reduced ("offset"). Why? Other questions about tax refund offset.
  
  
• How do I know that the federal agency intends to collect a debt using Administrative Wage Garnishment (AWG) and what are my rights? Other questions about AWG.
  
  
• My ex-spouse owes child support. What is the Treasury Offset Program (TOP) and how can it assist me with payment collection? Other questions about offset for child support.
  
  
• When must a debtor be provided with notice that a federal payment will be offset or has been offset to satisfy a federal debt? Other general questions about delinquent debt collection.
  
  

Contact DMS

If you have received a delinquent debt notice from the U.S. Department of the Treasury indicating the consequences for non-repayment of your federal debt and are interested in discussing repayment options, please call our Debt Management Center toll free at (888) 826-3127 to speak with one of our representatives. See the attachment below for international calls. Customer Service hours are Monday through Friday, 7:30 a.m. to 7:00 p.m., CST.

International Calls Phone List for Delinquent Debt

If you have questions regarding the offset of your federal tax refund or offset of another U.S. government-issued payment. You can call our Treasury Offset Program (TOP) Call Center to obtain agency contact information. Toll Free: (800) 304-3107; TDD number: (866) 297-0517. See the attachment listed below for international calls.

International Calls Phone List for TOP

Customer Service hours:
7:30 a.m. - 5:00 p.m. Central Time Monday - Friday
English and Spanish Agents Available

Our automated system is available 24 hours a day, seven days a week.
Nuestro sistema automatizado está disponible 24 horas por día, siete días por semana.

Additional DMS Contact Information

Quick Links to Information for:

Other Resources
(These links will open in a new browser window)

Debt Resolution: Federal Student Aid
Centralized Web portal for information and activities related to defaulted education debt for the U.S. Department of Education.

Department of Veterans Affairs Debt Management Center
Resource for veterans and their families to consult in the management and payment of debts to VA.

Office of Child-Support Enforcement (OCSE)
Health and Human Services' Administration for Children and Families. Assists State governments in operating and managing their programs effectively and in conforming with federal requirements.

Social Security
Web site of the Social Security Administration.