External Civil Rights Programs Division

Training, Policy Guidance, and Civil Rights Monitoring


  • Provides training and case-related technical assistance to DOCR and operating administrations' (OA) civil rights staff.
  • Provides policy advice and guidance to OAs and the general public on external civil rights programs and requirements.
  • Reviews and comments on regulations as they pertain to the external civil rights program.
  • Handles intake and referral of external civil rights complaints.
  • Monitors external civil rights complaints and the OAs' complaint handling; tracks and reports on DOT's external civil rights complaints.
  • Coordinates with other Government agencies to ensure civil rights laws are implemented uniformly.