IMPORTANT WBSCM NOTICES

ATTN: USDA eAuthentication Help Desk Changes Effective October 1, 2012

USDA eAuthentication Help Desk is implementing a few changes in order to improve their services to end users.

Below are the changes that users can expect in the eAuth Help Desk as of October 1, 2012:

• Expanded support hours - 24x7 eAuthentication Helpdesk support
• Live chat - Instantly chat with an eAuthentication Helpdesk agent
• Increased helpdesk agents - More agents will be available to resolve issues or answer your questions

Contact information for eAuth will remain the same:

• Email - eAuthHelpDesk@ftc.usda.gov
• Phone - 800-457-3642 option 1

NOTE:

A new ticketing system has been implemented effective October 1.

All pre-existing eAuthentication tickets not resolved by 9/30 will require a new ticket to be opened with the eAuthentication help desk on, or after, 10/1.

If there are any questions, please visit the eAuthentication website at http://www.eauth.usda.gov, or contact the eAuthentication Help Desk.

About WBSCM

USDA agencies AMS, FAS, FSA, FNS, as well as USAID joined forces to launch a modern Web Based Supply Chain Management system based on Enterprise Resource Planning (ERP) commercial off-the-shelf (COTS) technologies. WBSCM provides an integrated commodity purchasing, tracking and ordering system for USDA and USAID as well as our customers, vendors, suppliers, and transportation personnel.

WBSCM supports the domestic agricultural economy, nutrition assistance programs, food security programs and International food assistance programs of USDA and USAID.