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Insurance FAQs

  • Check with your employing agency to find out your FEGLI coverage. OPM does not maintain insurance records for employees of other agencies. You need to check with the office that maintains your Official Personnel Folder (OPF) or its equivalent. If you do not know what office that is or how to contact them, check with your supervisor. We cannot tell you how much FEGLI coverage you have, so please do not email OPM's life insurance office asking about the level of your coverage. You can also look on a copy of your most recent Standard Form 50, Notification of Personnel Action, to determine the coverage you currently have.
    • In Block 27 on that form, there is a 2-character code that represents your current coverage and a definition of the code. For example, if Block 27 shows "CO- Basic only," that means you have Basic life only with no optional coverage.
    • You can look up the codes and their translation in the FEGLI Handbook at www.opm.gov/insure/life/reference/handbook/sf50tbl.asp
    • Once you know the types of coverage you elected by translating the code, you can use the FEGLI Calculator to determine the current value of your FEGLI by inputting your current age, salary and types of FEGLI coverage.
    If you are a Federal RETIREE or compensationer: Request this information from OPM's Retirement Office by emailing retire@opm.gov or calling 1-888-767-6738. The phone lines are open from 7:30 am to 7:45 pm (eastern time). It is a busy phone number so we encourage you to call early in the morning or after 5:00 pm when the phone lines are less busy. You will need to provide your retirement claim number (CSA) or social security number. Please note: For privacy reasons, the response to an email request for information on FEGLI coverage will be mailed to the address on file with the OPM Retirement Office. It will not be sent back via email.
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  • Each year, Open Season runs from the Monday of the second full workweek in November through the Monday of the second full workweek in December.  This year, Open Season runs from November 11th 2013 through December 9th 2013
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  • You must contact BENEFEDS in order to change your name and/or address: www.benefeds.com or 1-877-888-3337, TTY 1-977-889-5680.
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  • You must contact BENEFEDS in order to report the death of a covered family member at www.BENEFEDS.com. Those without access to a computer can contact BENEFEDS by phone at 1-877-888-FEDS (3337), TTY 1-877-889-5680.
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  • If you are entitled to Part A without paying the premiums, you should take it, even if you are still working. This may help cover some of the costs that your FEHB plan may not cover, such as deductibles, coinsurance, and charges that exceed the plan's allowable charges. There are other advantages to Part A, such as (if you also enroll in Part B,) being eligible to enroll in a Medicare Advantage Plan.
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  • Original Medicare has four parts:
    Part A (Hospital Insurance) helps pay for:
    • inpatient hospital care
    • critical access hospitals
    • skilled nursing facility care
    • some home health care
    • hospice care
    Part B (Medical Insurance) helps pay for:
    • doctors' services
    • ambulance services
    • outpatient hospital care
    • x-rays and laboratory tests
    • durable medical equipment and supplies
    • home health care (if you don't have Part A)
    • certain preventive care
    • limited ambulance transportation
    • other outpatient services
    • some other medical services Part A doesn't cover, such as physical and occupational therapy
    Part C (Medicare Advantage): If you join a Medicare Advantage Plan you generally get all your Medicare benefits, which may include prescription drugs, through one of the following types of plans:
    • Medicare HMOs – You must get your care from primary care doctors, specialists, or hospitals on the HMO's list of network providers, except in an emergency.
    • Medicare PPO Plans – In most plans your share of plan costs is less when you use in-network primary care doctors, specialists and hospitals. Using out-of-network providers costs you more.
    • Medicare Special Needs Plans – These plans generally limit enrollment to people in certain long-term care facilities (like nursing homes); people eligible for both Medicare and Medicaid; or those with certain chronic or disabling conditions.
    • Medicare Private Fee-for-Service Plans – In these plans, you may go to any Medicare-approved primary care doctor, specialist, or hospital that will accept the terms of the private plan's payment.
    • Medicare Medical Savings Account (MSA) Plans - These plans include a high deductible plan that will not begin to pay benefits until the high annual deductible is met. They also include a medical savings account into which Medicare will deposit money for you to use to pay your health care costs. Medical Savings Account Plans do not cover prescription drugs.
    Part D (Medicare Prescription Drug Coverage) Under this program, private companies provide Medicare Prescription Drug Coverage and you pay a monthly premium. Federal retirees already have excellent access to health benefits coverage for drugs through participation in the FEHB Program. However, if you choose to enroll in Part D, Medicare benefits for drugs will be primary (will pay first) in most cases for FEHB enrollees. (Medicare C plans that include prescription drugs will also be primary to FEHB benefits.) It will almost always be to your advantage to keep your current FEHB coverage without any changes. The exception is for those with limited incomes and resources who may qualify for Medicare's extra help with prescription drug costs. Contact your benefits administrator or your FEHB Program insurer for information about your FEHB coverage before making any changes. It is important to note that FEHB Program prescription drug coverage is an integral part of your total health benefits package. You cannot suspend or cancel FEHB Program prescription drug coverage without losing your FEHB plan coverage in its entirety (in other words, losing coverage) for hospital and medical services which would mean you might have significantly higher costs for those services. Because all FEHB Program plans have as good or better coverage than Medicare, they are considered to offer creditable coverage. So, if you decide not to join a Medicare drug plan now, but change your mind later and you are still enrolled in FEHB, you can do so without paying a late enrollment penalty. As long as you have FEHB Program coverage you may enroll in a Medicare prescription drug plan from November 15 to December 31st of each year at the regular monthly premium rate. However, if you lose your FEHB Program coverage and want to join a Medicare prescription drug program, you must join within 63 days of losing your FEHB coverage or your monthly premium will include a late enrollment penalty. The late enrollment penalty will change each year but will be included in your premium each year for as long as you maintain the coverage.
    Medicare does not cover:
    • your monthly Part B premium or Part C or Part D premiums
    • deductibles, coinsurance or copayments when you get health care services
    • outpatient prescription drugs (with only a few exceptions) unless you enroll in a Part C plan which provides drug coverage or a Part D plan
    • routine or yearly physical exams
    • custodial care (help with bathing, dressing, toileting, and eating) at home or in a nursing home
    • dental care and dentures (with only a few exceptions)
    • routine foot care
    • hearing aids
    • routine eye care
    • health care you get while traveling outside of the United States (except under limited circumstances)
    • cosmetic surgery
    • some vaccinations
    • orthopedic shoes
    Complete Medicare benefits information can be found in the Centers for Medicare and Medicaid Services publication, Medicare & You handbook which can be found on the Medicare website (www.medicare.gov).
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  • During the first 12 months of LWOP, your FEGLI coverage continues. If you die during the first 12 months, OFEGLI uses the salary at the time of death to compute the benefit. For example:
    Stan had Basic insurance only. He went on LWOP February 1, 2003. His salary at that time was $18,449. In September 2003, he got a within-grade increasing his salary to $20,849.00. He died November 15, 2003. Since he died during the first 12 months of LWOP, life insurance is payable. The basic salary used to compute the benefit is $20,849.00.
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  • When you enroll in a Medicare Advantage plan, you may not need FEHB coverage because the Medicare Advantage plan will provide you with many of the same benefits. You should review the Medicare Advantage Plan benefits carefully before making a decision to suspend or cancel FEHB coverage. You should contact your retirement system to discuss suspension and reenrollment.
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  • You can use Employee Express by touch-tone phone and through the Internet. For security reasons, we don't recommend using a cellular phone. For information about Employee Express in your agency, contact your Human Resources Office.
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  • Coverage for those who enroll during this year's Open Season (November 9 through December 14, 2009) will be effective on January 1, 2010, unless they self-certified they are eligible for this Program and they are not. In that case their enrollment will be voided as discussed in the Enrollment Terms and Conditions they agreed to in the enrollment process. Enrollees may be asked for documentation to confirm eligibility.
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  • If the union agrees to adopt our plan, premium conversion may apply to Federal employees on LWOP to work for a union.
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  • Outside of Open Season, you can make changes due to certain events, called qualifying life events (QLEs) The most common QLEs for changing enrollment type or plan are: marriage, acquiring a child, moving away from the area served by your Health Maintenance Organization (HMO), losing health insurance coverage, or changing employment status.
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  • Your insurance continues automatically for the first 12 months of nonpay status. If you return to pay status for a period of four consecutive months or more, you start a new 12-month period of continued coverage. Four consecutive months in pay status means any four-month period during which you are in pay status for at least part of each pay period. For example:
    Melissa was on leave without pay (LWOP) from January 1 to February 28, 2002. She returned to work on March 1, 2002. She worked through July 31, 2002, and again went on LWOP. Since she was in a pay and duty status for at least four consecutive months, she will start a new 12-month period of continued coverage. The period she was on LWOP from January 1 through February 28, 2002, will not count against the new 12-month period that starts August 1, 2002. 
    If you return to pay status for less than four consecutive months, and you then again go into a nonpay status, you continue in the same 12-month nonpay status period. Another example will help.
    Mai went on leave without pay (LWOP) on February 1, 2002. She then returned to work on May 1, 2002. She worked through July 31, 2002, and again went on LWOP beginning August 1, 2002. Since she was in a pay status for less than four months, we continue in the same 12-month LWOP status. If she does not return to pay and duty status, Mai's life insurance will end at the end of the day on April 30, 2003.
    If you return to pay status for less than four consecutive months after your insurance ends due to 12 months in nonpay status, you do not get another 12-month period of continued coverage. You have insurance while you are again in pay status, but your insurance will stop on the last day of your last pay period in pay status. Here is an example of this situation.
    Carlos' insurance ended on August 31, 2002 which was the end of 12 months in a nonpay status. Carlos returned to work on October 1, 2002. His life insurance is reinstated. On November 16, 2002, Carlos again goes into a LWOP status. Since he was in a pay status for less than four consecutive months, his life insurance ends at the end of the last day of the pay period in which Carlos went on LWOP or November 20, 2002. He does not begin a new 12-month period of continued coverage.
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  • per stirpes designation means that if a named beneficiary dies before the Insured dies, the children of the named beneficiary are entitled to the benefits, or the grandchildren of the named beneficiary if the children aren't alive, or the great-grandchildren of the named beneficiary if the grandchildren aren't alive, etc. Designations using per stirpes designations are unacceptable. You may want to consider a designation like this, instead:
    Hector Gonzales, my son, 100%, if living  Otherwise to the estate of Hector Gonzales
    You could then specify the per stirpes terms in your will. If Hector is not living when you die, OFEGLI will pay your estate. The estate will follow the terms of the will which include the per stirpes terms.
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  • You can find instructions on how to complete the SF 2823 Designation of Beneficiary form on the reverse side of the form. If you need help, you can contact your human resources office.
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  • You need to complete the SF 2809 if you change your enrollment from Self and Family to Self Only or vice versa. For example, if you have Self and Family coverage and you plan to keep Self and Family coverage, you do not need to complete any forms. You must let the health plan know the date of the divorce so that your ex-spouse can be removed from your enrollment. If you have Self and Family coverage and you now plan on enrolling in Self Only coverage, you must notify your Human Resources Office. You will have to complete an SF 2809.
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  • You can reach the Help desk by phone at 478-757-3030 or email at EEXHELP@opm.gov. When you email the Help Desk, be sure to include this information in your message:
    • Your full name
    • Your agency's name
    • Your phone number
    • A brief description of your problem
    Do NOT include your SSN or PIN in your email.
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  • You can look on a copy of your most recent Standard Form 50, Notice of Personnel Action, to determine the coverage you currently have. On that form, in block 27, there is a 2-character code that represents your current coverage and a definition of the code. For example, if block 27 shows "C0 - Basic only", that means you have Basic life only with no optional coverage. You can look up the codes in the FEGLI Handbook, the SF-50s Equivalents of Insurance Codes chapter at www.opm.gov/forms/pdfimage/sf50.pdf. [335 KB] If you have any questions, you should check with your human resources office to verify your coverage. The Office of Personnel Management cannot verify your coverage, nor can the Office of Federal Employees' Group Life Insurance.
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  • Your life insurance coverage continues for up to 12 months in a LWOP or nonpay status. You do not have to pay any premiums while you are on LWOP unless you are receiving benefits from the Department of Labor, Office of Workers' Compensation Programs. The life insurance ends at the end of the 12 months with a 31-day extension of coverage and a right to convert to an individual policy.
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  • You must apply for Temporary Continuation of Coverage (TCC) with your agency Human Resources Office within 60 days from the date you separate from Federal service. TCC coverage becomes effective the day after the qualifying event. After your 31-day extension of your group coverage ends, you pay the full premium (the enrollee and Government contribution) plus a 2 percent administrative fee. For more information, contact your agency's Human Resources Office and review the TCC pamplet at www.opm.gov/insure/health/eligibility/tcc.
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Total Count: 564, Number of Pages: 29, Page: 1