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Disability.gov Recommended resource

• Air Travel Service Complaints & People with Disabilities

  Information from the U.S. Department of Transportation on how to file a complaint if you are a passenger with a disability who has experienced problems while flying. Includes a form to fill out online or to print out and mail in. This information is also available in Spanish.

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• How Travelers Can File Complaints If Treated Unfairly

  Travelers who believe they have been treated differently or discriminated against by a Transportation Security Administration (TSA) employee may file a complaint with TSA’s External Compliance and Public Outreach Division. Use the TSA complaint form or send an email or letter with the same information asked for in the form.

  • National
• The Family & Medical Leave Act (FMLA) of 1993

  Fact sheet on the FMLA, which allows eligible employees to take up to 12 workweeks of unpaid, job-protected leave in a 12-month period for specified family and medical reasons. It also includes any “qualifying urgent need” such as a covered military member who is on active duty or has been notified of an impending call or order to active duty. This link opens a PDF document.

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• Frequently Asked Questions about Housing for People with Disabilities

  This information from the ENDependence Center of Northern Virginia’s (ECNV) has answers to frequently asked questions about affordable, accessible housing.  It explains universal design, the difference between accessible and adaptable housing, what the Fair Housing Act requires and many more housing issues that affect people with disabilities. 

  • National
• The Disability Law Lowdown Podcasts

  Provides information on disability laws and other subjects available to download and listen to, as well as podcast transcripts to read. Information covered includes the Americans with Disabilities Act, the Air Carrier Access Act, the Ticket to Work program, the Fair Housing Act and other laws and programs that support the rights and independence of people with disabilities. This information is also available in Spanish. Disability Law Lowdown ASL videos are on YouTube.

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• Guide to Disability Rights Laws

  A booklet that provides a brief overview of 11 federal laws that protect the rights of people with disabilities, along with information about the federal agencies to contact for more information.

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• Public Transportation ADA Assistance Line

  If you have any questions or concerns regarding public transportation for persons with disabilities, please contact the Federal Transit Administration (FTA) Office of Civil Rights toll-free Americans with Disabilities Act (ADA) Assistance Line.

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• My Rights: Who Can Help?

  Information on legal rights, protection and advocacy, and discrimination based on age, disability and other factors.

  • Virginia
• Legal Rights & Accommodations for Adults with Learning Disabilities

  Provides information on three main federal laws that protect people with learning disabilities from discrimination. Also find information for adults with learning disabilities, including post-high school options, workplace experiences and dealing with daily living struggles.

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• Fly Rights: A Consumer Guide to Air Travel

  The U.S. Department of Transportation (DOT) has released an updated version of Fly Rights: A Consumer Guide to Air Travel, its popular guide to air travelers’ rights. Fly Rights has advice on how to get the best airfare, what to expect when a flight is delayed or canceled and how to avoid travel scams. The guide also has easy-to-read information on federal airline regulations in a number of areas, including accommodating air travelers with disabilities and rules for bumping and baggage compensation. For more information read New Horizons - Information for the Air Traveler with a Disability. New Horizons can also be opened as a Word document.

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