Password Self-Service (iForgotMyPassword)
To order or inquire about this service, please contact the NIH IT Service Desk.
Service Hours: 24 hours a day, 7 days a week.
Password Self-Service (iForgotMyPassword) is a self-service, cross-platform, web-based interface used to reset and synchronize passwords.
Customers register for the service by providing their own answers to a selection of questions of their choosing. They then use those answers to reset their password if they have forgotten it, unlock their locked account, and validate their identity during future NIH IT Service Desk calls.
This service is also used by Service Desk personnel to authenticate users during service calls.
Customer Benefits
CIT provides a Password Self-Service that is easy to use, quick, and available anywhere.
Customer Market
This service is available to NIH, HRSA, and NIHEXT customers.
Frequently Asked Questions
Q: Why should I register for this service?
A: Password policies require passwords to be more complex and harder to guess, which may make them more difficult to remember. If you are registered for the Password Self-Service and forget your password, all you have to do is go to https://IForgotMyPassword.nih.gov using any Internet browser, log on with your domain and user ID, correctly answer the identity questions, and reset your password (or unlock your account if you have already been locked out).
If your account has been disabled for a specific reason (e.g., failure to take your security awareness training by the stated deadline), and you have now fulfilled the requirement, the NIH IT Service Desk can assist in activating the account if they can confirm your identity. Unless you show up in person, your identity can only be verified by checking the questions and answers provided when you registered your password. If you never signed up for the service, you could be stranded.
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