ONE-DHHS Contact Center
ONE-DHHS is a dedicated Contact Center and Help Desk providing centralized contact support for all federal agencies.
The ONE-DHHS Contact Center provides multi-channel first-level telephone and e-mail support for the following programs: Access Management (AMS), DPM (Payment Management System), E-Gov Travel, GovZone, Grants.gov, HHS Hotline, Human Resources and HR Systems including HHS Learning Portal, Parking, Transhare and the Unified Financial Management System (UFMS) including MACCS and iProcurement.
TOLL FREE CALLING
ONE-DHHS Contact Center
(Except Grants.gov and DPM)
1-888-ONE-DHHS (663-3447)
Monday - Friday
7AM - 9PM EST (except federal holidays)
Division of Payment Management (DPM/PMS)
1-877-614-5533
Monday - Friday
7AM - 9PM EST (except federal holidays)
GovZone
1-855-941-HELP (4357)
Monday – Friday
7AM – 9PM EST (except federal holidays)
Grants.gov
1-800-518-4726
Local or International Calling
1-606-545-5035
24/7 (except federal holidays)
Hotline
1-877-696-6775
Monday - Friday
8:30AM to 5PM EST (except federal holidays)
EMAIL SUPPORT
Access Management System: AMSHelp@hhs.gov
DPM/Payment Management System: PMSSupport@psc.hhs.gov
E-Gov Travel: egovtravelhelpdesk@hhs.gov
GovZone: GovZoneSupport@psc.hhs.gov
Grants.gov: support@grants.gov
HHS Learning Portal: DHHSHelp@hhs.gov
Parking: PSCParkingOffice@psc.gov
Transhare: PSCTranshareProgram@psc.gov
UFMS including iProcurement and MACCS: mailbox.ufms@hhs.gov
ONE-DHHS Contact Center Self-Service Web Portal
The ONE-DHHS Contact Center Self-Service Web Portal provides a 24/7 online point of entry to the Contact Center’s extensive customer support content. ONE-DHHS Customers can access solutions at their convenience 24 hours a day seven days a week.
To access the ONE-DHHS Contact Center Self-Service Web Portal, click the Program link of your choice below:
Key Features and Benefits:
- Top 10 FAQs – The Self-Service Welcome Screen displays the Top 10 FAQs for each of the ONE-DHHS Contact Center programs.
- Searchable knowledge base – A key feature of the Self-Service Web Portal includes a knowledge base of data Customer Service Representatives currently utilize when assisting customers. This information is now available for customers to search for answers to their own questions.
- Self-Service Request Ticket – If an issue cannot be resolved with the available knowledge base solutions, customers can submit a service request ticket with their questions or issues and track ticket status via the Self-Service Web Portal.