Air Carrier Access Act (ACAA)

The Air Carrier Access Act (ACAA) prohibits discrimination on the basis of disability in air travel by requiring U.S. airlines and foreign airlines, providing flights to or from the United States, to offer accessible facilities, accommodations and other services to passengers with disabilities.

The U.S. Department of Transportation’s Office of Aviation Enforcement and Proceedings provides answers to frequently asked questions about air travel for people with disabilities under the ACAA.

If you are a passenger with a disability who has experienced problems while flying, you can file a complaint with the U.S. Department of Transportation.