CAHPS Clinician & Group Surveys

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NOTE: The contract that supports the Consumer Assessment of Healthcare Providers and Systems (CAHPS) program expired on June 27, 2012. This will result in a delay in updating the data that compose the CAHPS Database for the SECOND HALF OF CALENDAR YEAR 2012. The Agency for Healthcare Research and Quality is now working to award a new CAHPS contract, and when it is in place, the benchmarking database will be updated with the latest data available, including data collected in 2012.

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The Visit Survey, which is one of the Clinician & Group Surveys, asks patients to report on their experiences with providers and office staff at their most recent visit to a doctor's office. This instrument addresses feedback from many users regarding the need for a CAHPS survey that focuses on experiences during a single visit rather than over a period of time. More targeted feedback about a visit can provide medical practices with valuable information for monitoring and improvement. Also, many physicians are accustomed to seeing survey results for a visit, which they sometimes perceive as more valid and credible.

The Visit Survey includes a standardized questionnaire for adults and children; an adapted set of supplemental items that specifically ask about the most recent visit is in development.

Languages. All questionnaires and supplemental items will be provided in English and Spanish; however, only the Adult Spanish questionnaire is available at this time. For help in producing questionnaires in other languages, please go to Translating Surveys and Other Materials.

All documents are in PDF format and can be accessed using a free Adobe® Reader® viewer (Plugin Software Help).

• About the CAHPS® Cultural Competence Item Set (PDF, 140 KB)
• About the CAHPS® Health Information Technology Item Set (PDF, 113 KB)
• About the CAHPS® Item Set for Addressing Health Literacy (PDF, 140 KB)
• About the CAHPS® Patient-Centered Medical Home (PCMH) Item Set (PDF, 117 KB)
• CAHPS® Clinician & Group Surveys - 12-Month Survey 2.0 (Adult) (PDF, 70 KB)
• CAHPS® Clinician & Group Surveys - 12-Month Survey with Patient-Centered Medical Home (PCMH) Items (Adult) (PDF, 86 KB)
• CAHPS® Clinician & Group Surveys - Supplemental Items for the Adult Surveys 2.0 (PDF, 348 KB)
• CAHPS® Clinician & Group Surveys - Visit Survey 2.0 (PDF, 75 KB)
• CAHPS® Clinician & Group Surveys - 12-Month Survey 2.0 (Child) (PDF, 81 KB)
• CAHPS® Clinician & Group Surveys - 12-Month Survey with Patient-Centered Medical Home (PCMH) Items (Child) (PDF, 95 KB)
• CAHPS® Clinician & Group Surveys - Supplemental Items for the Child Surveys 1.1 (PDF, 107 KB)
• CAHPS® Clinician & Group Surveys - Visit Survey 2.0 (Child) (PDF, 86 KB)
• Fielding the CAHPS® Clinician & Group Surveys - Sampling Guidelines and Protocols (PDF, 265 KB)
• Instructions for Analyzing Data from CAHPS® Surveys: Using the CAHPS Analysis Program Version 4.1 (PDF, 575 KB)
• Patient Experience Measures From the CAHPS® Clinician & Group Surveys (PDF, 222 KB)
• Preparing a Questionnaire Using the CAHPS® Clinician & Group Surveys (PDF, 103 KB)
• Preparing and Analyzing Data From the CAHPS Clinician & Group Surveys (PDF, 114 KB)
• The Health Plan Survey (PDF, 100 KB)
• Sample Notification Letters for the CAHPS® Clinician & Group Surveys (PDF, 105 KB)
• Sample Telephone Script for the CAHPS® Clinician & Group Surveys (PDF, 178 KB)
• What’s Available for the CAHPS® Clinician & Group Surveys (PDF, 99 KB)

Clinician & Group Survey

The CAHPS Clinician & Group Survey (CG-CAHPS) Database is the newest component of the CAHPS Database. It was developed in response to the growing demand for comparative results for the various versions of the Clinician & Group Survey, including the 12-month and Visit versions.

2012 Clinician & Group Survey Results
Clinician Group Survey Report (PDF, 770 KB: Plugin Software Help)

Adult 12-Month 4-pt Scale Results:
Characteristics
Bar Charts
Top Box Scores

Adult 12-Month 6-pt Scale Results:
Characteristics
Bar Charts
Top Box Scores

Adult Visit Survey Results:
Characteristics
Bar Charts
Top Box Scores