Relationship Management
To order or inquire about this service, please contact the NIH IT Service Desk.
Service Hours: Monday-Friday, 8AM to 5PM
Relationship Managers (RMs) serve as liaisons between CIT service providers and CIT’s customers to increase communication regarding the customer’s IT business needs.
Customer Benefits
RMs strive to create closer working partnerships between CIT and CIT’s customers by advocating customer needs to CIT and representing CIT services and processes to CIT’s customers. They work to understand the customer’s business needs and connect them with the proper service provider. RMs help with collaborative projects across NIH as well as assisting with any large-scale issues that ICs have with CIT support and services. They are in constant communication with their customers through face-to-face meetings, phone calls and email messages.
Customer Market
Support is provided to IT and Business leadership at NIH and HHS.
Frequently Asked Questions
Q: How can a Relationship Manager (RM) help me?
A: A RM can help you by being your liaison between you and CIT. RMs help navigate the waters of CIT. If you’re not sure what IT services can help achieve your IC’s mission -talk with an RM and they’ll help you figure it out. RMs represent your concerns to CIT and CIT ‘s services to you.
Q: Who is my RM?
A: We have all of our RMs listed by IC and OPDIV on our assignments page. See link under “More Info” on the right.
Q: What is a Partner Focus Meeting?
A: A Partner Focus meeting between CIT and your organization is an opportunity to create a better relationship with CIT. This forum allows you to ask questions, get specific IT issues resolved, and learn about CIT as a whole. You also have the opportunity to request individual service presentations tailored to meet your needs.
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