Operation and Management
Many things can impact the service quality, economics, and sustainability of your contact center. This section provides insight on various aspects of operating and managing a contact center to help you improve its performance.
- Control Contact Center Costs
- Monitor Quality
- Avoid Fraudulent Pay Phone Calls
- Call Calibration
- IVR Call Flow Basics
- Disaster Planning and Recovery
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Content Lead:
Tonya Beres
Page Reviewed/Updated: April 23, 2012
