Deskside Support Services

To order or inquire about this service, please contact the NIH IT Service Desk.

Service Hours: Monday-Friday, 7AM to 6PM

NIH Service Desk

Deskside Support Services provides support for desktop systems, printers, laptops, PDAs, IT infrastructure, and end-users. Support is comprised of assistance with the installation, configuration, maintenance, trouble-shooting and disposal of desktop hardware and software components.

Customer Benefits

Having desktop computer users working and productive by freeing IC staff to concentrate on their jobs rather than worrying about computer problems. Also provides recommendation of hardware & software items. Components are PCs, laptops, peripherals , network components, PDAs, operating systems and desktop software applications.

Customer Market

SLA customers include CIT, NIEHS (campus) and NBS (OD).

Frequently Asked Questions

Q: How can I submit a request for Deskside Support?

A: Please submit your request through the NIH Service Desk, http://support.cit.nih.gov/ .

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