Metro Office of Inspector General

The Office of Inspector General (OIG) for the Washington Metropolitan Area Transit Authority (Metro) was authorized by Board of Directors Resolution 2006-18, approved April 20, 2006. The OIG supervises and conducts independent and objective audits, investigations, and reviews of Metro programs and operations to promote economy, efficiency, and effectiveness, as well as to prevent and detect fraud, waste, and abuse in such programs and operations. The Inspector General provides advice to the Board of Directors and General Manager to assist in achieving the highest levels of program and operational performance in Metro.

For more information, see the OIG frequently asked questions, audit report, semiannual report, other OIG reports, and policy instruction pages.

OIG Management

• Helen Lew, Inspector General
• Isabel Cumming, Assistant Inspector General for Investigations and Counsel to the Inspector General
• Andrew Clemmons, Assistant Inspector General for Audits

The Office of Inspector General Provides:

• excellence in our people, processes, products; and
• accountability for our work and compliance with professional standards; and
• integrity in everything we do, including ensuring that our products are fair, balanced, and credible.

Hotline

To submit a report of fraud, waste, abuse or misconduct concerning Metro activities or operations, you may contact the OIG via:

• phone at 202-962-2400
• email
• postal mail to:

Metro Office of Inspector General
Attn: OIG Hotline
600 5th Street, NW, 3A
Washington, DC 20001

For confidential communications, submitting complaints via phone or postal mail is preferable to email, as email is not encrypted.

Customer Complaints

Customer complaints about service should not be submitted to the OIG Hotline. Instead, please use our customer comment form.