Mortgage complaint form

File a mortgage complaint

We'll forward your issue to the company, give you a tracking number, and keep you updated on the status of your complaint.

What happened?
Desired resolution
My information
Product information
Review

What do you think would be a fair resolution to your issue? * Required
4000 characters remaining

My contact information

Salutation

First name * Required

Last name * Required

Suffix

Mailing address * Required

Apartment, suite, building (Optional)

City * Required

State *

International address? Include your state in the "City" field above.

ZIP code * Required

Country *

Phone (Optional)

Email * Required

My age is(Optional)

I am filing on behalf of

Myself

Someone else

Filing on behalf of someone else may require signed, written permission.

Someone else

What is your relationship to this person? * Required

Salutation

First name * Required

Last name * Required

Suffix

Mailing address * Required

Apartment, suite, building (Optional)

City * Required

State *

International address? Include your City, State/Province/Region in the "City" field above.

ZIP code * Required

Country (behalf) *

The consumer is a servicemember or is a spouse or dependent of a servicemember. (Optional)

Servicemember

Dependent or spouse of a servicemember

Enter the servicemember information below.

Salutation

First name * Required

Middle name (Optional) Servicemember middle name

Last name * Required

Suffix

Address * Required

Apartment, suite, building (Optional)

City * Required

State *

International address? Include your City, State/Province/Region in the "City" field above.

ZIP code * Required

Country *

What is the servicemember's status? * Required

What is the service? * Required

What is the servicemember's rank? * Required

Property address same as mailing address.

Property address

Property address * Required

Apartment, suite, building (Optional)

City * Required

State *

International address? Include your City, State/Province/Region in the "City" field above.

ZIP code * Required

Country *

Account/Loan number (Optional)

For account identification only

Information about the company

Company name * Required

Company address (Optional)

City (Optional)

State

ZIP code (Optional)

Country

Upload any supporting documents (Optional)

Mortgage statements, good faith estimates, loan origination documents, etc.

Attach documents

File attachment overlay for file input, shows file currently uploading

Documents must be attached to your complaint before submission. Once your complaint is submitted, you will not be able to add any further documentation. You may submit any document to support your complaint in all digital file types except executable files (.exe).

OMB #3170-0011

An agency may not conduct or sponsor, and a person is not required to respond to, a collection of information unless the collection of information displays a valid control number assigned by the Office of Management and Budget (OMB). The OMB control number for this collection is 3170-0011, expires 11/30/2014.

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OMB #3170-0011

Privacy act statement

The information you provide will permit the Consumer Financial Protection Bureau to respond to your complaint or inquiry about companies and services we supervise. Information about your complaint or inquiry (including your personally identifiable information) may be shared:

with the entity that is the subject of your complaint;
with third parties as necessary to get information relevant to resolving a complaint;
with a court, a party in litigation, a magistrate, an adjudicative body or administrative tribunal in the course of a proceeding, or the Department of Justice;
with other federal or state agencies or regulatory authorities for enforcement and statutory purposes; and
with contractors, agents, and others authorized by the CFPB to receive this information.

We may also share your complaint or inquiry (but not your personally identifiable information) with the public through a public complaint database.

This collection of information is authorized by 12 U.S.C. § 5493.

You are not required to file a complaint or share any identifying information, including your Social Security number, and you may withdraw your complaint at any time. However, if you do not include the requested information, the CFPB may not be able to act on your complaint.

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Privacy act statement

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File a mortgage complaint

Someone else

Property address

Information about the company

Upload any supporting documents (Optional)

What happened [Edit]

Desired resolution [Edit]

My information [Edit]

Contact information

Someone else

Servicemember information

Product information [Edit]

OMB #3170-0011

Privacy act statement

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