Guatemala - Guatemala City Field Office
Field Office Director
Miriam Moreno
Service Area
The Guatemala City Field Office has jurisdiction over the countries of Guatemala and Belize.
Street Address
Avenida Reforma 7-01, Zona 10
01010 Ciudad de Guatemala
Mailing Address from the US
DHS/USCIS
Unit 3190
Box 299
DPO AA 34024-0299
Mailing Address from Outside the US
American Embassy
DHS/USCIS
Avenida Reforma 7-01 Zona 10
01010 Ciudad de Guatemala
Express Mail address
American Embassy
DHS/USCIS
Avenida Reforma 7-01, Zona 10
01010 Ciudad de Guatemala
Office Location
Banco de los Trabajadores is across the street from the American Embassy and can be used as a landmark.
Hours of Operation
USCIS Guatemala serves the public for adoption-related issues at the Door/Window # 10 of the Consular Section on Monday through Thursday from 9:00 AM to 12:00 PM and from 1:00 PM to 4:00 PM to the first 40 people that request a number at 7:00 AM by the entrance to the Consular Section.
DHS/USCIS Final I-600 adoption interviews are scheduled through the U.S. Consulate's ''pink slip'' appointment system.
USCIS Guatemala serves the public on non-adoption related issues at Window # 5 of the Consular Section on a first come-first served basis Monday through Thursday from 1:00 PM to 3:00 PM.
Phone, Fax Numbers & Email
Phone: (502) 2326-4000. If calling from the United States, please dial 011 first.
Fax: (502) 2339-2472
E-mail: General inquiries: Guatemala.Inquiries@dhs.gov
Adoption inquiries: Guatemala.Adoptions@dhs.gov
Congressional inquiries: Guatemala.Congressional@dhs.gov
Humanitarian parole inquiries: Guatemala.HP@dhs.gov
Visiting the office in person
Appointments: Public Service Window # 5 opens at 1:00 PM, Monday through Thursday for in-person appointments.
Walk-ins: Walk-ins are accepted at Public Service Window # 5, Monday through Thursday at 1:00pm.
Public Transportation
Taxi: This is the easiest way to get to us. Use Banco de los Trabajadores as a landmark if the taxi driver does not know where the American Embassy is located.
Parking & Handicap Accessibility
Public Parking is available nearby the Embassy building.
Accessibility for those with special needs is available.
Paying Fees
Fees for applications and petitions are listed on the Forms section of the USCIS website. The fees for all applications and petitions submitted to this office must be paid, with either Quetzals or U.S. dollars, to the cashier at the American Consulate General in Guatemala City.
Customer Feedback
We strive to provide quality service to our customers. If we have not lived up to this commitment, or if we have met or exceeded your expectations, please let us know. To comment on the services provided at this office, please write to the Field Office Director at the address given above, or to the:
District Director
U.S. Citizenship and Immigration Services
PO Box 9000,
Brownsville, TX 78520
If you feel you were mistreated by a U.S. immigration employee, or wish to make a complaint of misconduct by a U.S. immigration employee, you may write to the District Director, or write directly to the:
Department of Homeland Security
USCIS
Attn: Chief, International Operations Division
20 Massachusetts Avenue, NW, Suite 3300
Washington, DC 20529-2100
Forms
Immigration forms are available under the Forms section of the USCIS website which can be found to your right under Related Links.
Visas
For in-depth information about visas, please check the Visa Services section of the U.S. Department of State website.
Form I-407
The abandonment of lawful permanent resident status is irrevocable. An individual who relinquishes lawful permanent resident status must qualify again for such status. Therefore, one should give careful thought to abandoning lawful permanent resident status.
If you wish to abandon your permanent residence and relinquish your Permanent Resident Card (Green Card), please contact us by phone or in writing for further instructions.
Forms I-600 & I-600A
USCIS Guatemala City is only accepting I-600 (Petition to Classify Orphan as an Immediate Relative) if the I-600A was originally submitted to the USCIS office having jurisdiction over the place of residence of the petitioners before April 1, 2008 and if the beneficiary child was born before December 31, 2007 and the case is considered grandfathered by the Guatemalan National Council on Adoptions (CNA).
The U.S. Citizenship and Immigration Services is not processing I-800A petitions because the Department of State is unable to verify, as required by Section 301(a) of the Intercountry Adoption Act (IAA), that the requirements of the Hague Adoption Convention have been met in cases from Guatemala.
Information on intercountry adoptions and procedures may be found at the Department of State website and in the Adoption section on the USCIS website which can be found to your right under Related Links.
For specific information regarding international adoptions in Guatemala, please visit the Guatemala section of the Department of State's website.
Form I-130
U.S. citizens that legally reside in Guatemala may file Form I-130 (Petition for Alien Relative) at the Guatemala City office by mail or in person during normal business hours.
Form N-400
U.S. immigration offices overseas do not accept or process Naturalization applications from U.S. Lawful Permanent Residents (LPRs) that live overseas. See the Citizenship section on the USCIS Website which can be found to your right under Related Links for Naturalization eligibility criteria and the proper filing procedures.
Form I-131 Parole
The Guatemala City Field Office does not issue Humanitarian Parole. Individuals must apply for Humanitarian parole by submitting their applications to:
USCIS Dallas Lockbox
For US Postal Service (USPS) Deliveries:
USCIS
PO Box 660865
Dallas, TX. 75266
For Express mail and courier deliveries:
USCIS
Attn: HP
2501 S. State Hwy 121, Business
Suite 400
Lewisville, TX 75067
Instructions on how to file an application for Humanitarian Parole are located on Form I-131.
Form I-131 Re-entry
The Guatemala City Field Office does not issue or extend Re-Entry Permits. Instructions on how to obtain or replace a Re-entry Permit may be found on Form I-131 and in the How Do I Get A Travel Document section of the USCIS website which can be found to your right under Related Links.
Form I-590
The Guatemala City Field Office does not directly accept refugee resettlement applications. The applications should be filed with the State Department's local designated voluntary agencies in Guatemala. We are also unable to check the status of any pending refugee resettlement application. Please contact the voluntary agency to which the application was submitted. Inquiries on previously rejected refugee applications should also be addressed to the voluntary agency with which the application was submitted.
For general information and processing criteria, please see the Department of State website and the Refugee section of the USCIS website which can be found to your right under Related Links.
Filing Form I-601 and I-212 from Abroad
If you are abroad and otherwise approved to immigrate to the United States, but a Department of State Consular Officer found you ineligible to enter because of one or more grounds of inadmissibility for which a waiver may be available, you may apply for a waiver by filing Form I-601, Application for Waiver of Grounds of Inadmissibility.
If you left the United States voluntarily after being issued an order of deportation or removal, were deported or removed, or re-entered the U.S. unlawfully after previously accumulating more than one year of unlawful presence, you may apply for readmission to the U.S. by filing Form I-212, Application for Permission to Reapply for Admission Into the United States After Deportation or Removal.
Where to File
On June 4, 2012, USCIS changed where waiver applications are filed. This will provide more efficient and consistent application processing, and allow you to track your case status online. You may also request an email or text message confirming receipt of your waiver by completing and attaching Form G-1145, E-Notification of Application/Petition Acceptance to your application.
Waiver applications and supporting evidence should be mailed directly to the USCIS Lockbox. You may find the address for the appropriate USCIS Lockbox in the form instructions, as well as in the USCIS website at:
Our office will process your application if you submitted it on or before June 4, 2012.
Please see the policy memorandum, Exceptions for Permitting the Filing of Form I-601, Application for Waiver of Grounds of Inadmissibility, and any associated Form I-212, Application for Permission to Reapply for Admission into the United States After Deportation or Removal, at an International USCIS Offices, for more information.
I-601 Expedited Adjudication Requests
If you are sending your application to the USCIS Lockbox and believe you have extraordinary circumstances that are time-sensitive and compelling, you may attach a written request to have your application expedited at the time of filing.
If you have already submitted your application to the Lockbox, you can make an expedite request by either contacting the Nebraska Service Center (NSC) directly by email, or by calling the USCIS National Customer Service Center.
For information on how to contact the NSC and our National Customer Service Center, please visit the Contact Us page on the USCIS website.
If you filed a Form I-601 with this office on or before June 4, 2012, and it is still pending, you may request that the USCIS office expedite adjudication of your application when there are extraordinary circumstances that are time-sensitive, compelling, and would require you to be in the U.S. sooner than would be possible if your application was processed under a normal time frame. A strong desire to immigrate to the United States as soon as possible is not by itself “extraordinary.”
You must deliver a written request to expedite adjudication to the USCIS Field Office Director. You must also provide evidence of the extraordinary and compelling circumstance.
If your request to expedite the adjudication of an I-601 waiver is approved, the USCIS office will notify you within 15 days of receipt of your request. If you do not receive a response within 15 days, then it is very likely that your request has been denied.
Please be aware that approval to expedite adjudication of an I-601 waiver application does not guarantee that you will be approved, but only that consideration and adjudication of the I-601 waiver application will be expeditiously handled. If additional evidence is required, the adjudication of your application may be delayed. You will receive a Request for Evidence if additional evidence is needed. If your request for expedited processing is denied, your waiver will be adjudicated within normal processing times.
Transportation Boarding Letters
A transportation letter may be issued to a U.S. Lawful Permanent Resident to replace a lost or stolen Alien Registration Card (Form I-551) by visiting the Guatemala Field office during normal business hours. The letter will be issued after a personal interview at public window number five.
The following documents will be required:
1. Proper Identification
2. Police Report
3. Proof of Residence in the United States within the last year.
This letter is issued after a personal interview at window number 10.
