Pre-recorded Messages and Sales Calls

Pre-recorded sales calls or robocalls are prohibited. Companies cannot transmit these messages to consumers who have not agreed, in writing, to accept such messages. Pre-recorded calls may only be made to residential telephone numbers in the following cases:

  • Emergency calls needed to ensure your health and safety.
  • Non-commercial calls.
  • Calls which don't include any unsolicited advertisements.
  • Calls by, or on behalf of, tax-exempt nonprofit organizations.
  • Calls for which you have given prior consent.
  • Calls from entities with which you have an established business relationship.

If you receive pre-recorded telemarketing calls but have not agreed to get them, file a complaint with the FTC at donotcall.gov or by calling 1-888-382-1222.