Contact Information

  • General Student and Exchange Visitor Program (SEVP) questions: Please e-mail or call the SEVP Response Center at 703-603-3400 between the hours of 7:00 a.m. and 5:00 p.m. ET, except holidays.
  • I-901 Student and Exchange Visitor Information System (SEVIS) fee questions and payment issues: Visit the Form I-901 section of the SEVP website, then send an e-mail to or call the I-901 SEVIS fee hotline at 212-620-3418.
  • Form I-515A, "Notice to Student or Exchange Visitor," issues: Send an email to
  • Student questions: First, contact the principal designated school official or designated school official listed on your Form I-20, "Certificate of Eligibility for Nonimmigrant Student Status."
  • Exchange visitor questions: First, contact the responsible officer or alternate responsible officer listed on your Form DS-2019, "Certificate of Eligibility for Exchange Visitor (J-1) Status."
  • SEVIS technical help: Call the SEVIS help desk at 800-892-4829 between 8:00 a.m. and 8:00 p.m. ET or e-mail
  • Initial school certification questions: Please call 703-603-3591 or e-mail Please note: this e-mail address may only be used for school officials with a pending Form I-17, "Petition for Approval of School for Attendance by Nonimmigrant Student." If you have not yet applied, please contact
  • Form I-17 update questions: Please e-mail Please note: this is for any questions related to updating your Form I-17.
  • Recertification questions: Please e-mail Please note: this is for any questions related to recertification.
  • DMV/driver's license or SSA/Social Security number questions: Please review our fact sheet for common issues, troubleshooting and SEVP contact information.

Mailing Address

Student and Exchange Visitor Program
Attn: (Branch Name or Job Title)
500 12th Street, SW Stop 5600
Washington, D.C. 20536-5600

SEVP Response Center

Our offices are open Monday through Friday, 7:00 a.m. and 5:00 p.m. ET, except holidays.
Our goal is to answer your questions during your initial call. If your question or issue requires research, we will respond as quickly as possible.

Study in the States Contact Information

Study in the States is a Department of Homeland Security resource for F, M and J nonimmigrants and for school officials. Study in the States is a one-stop repository of accurate, timely and relevant news, information and guidance on the rules, regulations, policies and procedures pertaining to international students who are studying in the United States. By making information more accessible, Study in the States enhances national security while encouraging the best and brightest F and M students to study and learn about expanded post-graduate opportunities in the United States.

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