In 1990, Congress enacted the Telephone Operator Consumer Services Improvement Act (TOCSIA or Section 226 of the Communications Act) to address the problem of widespread consumer dissatisfaction with the high rates charged by many operator service providers (OSPs) for calls from public phones and other aggregator locations such as hotels, hospitals, and educational institutions. The Commission has adopted rules to ensure that customers are able to reach their preferred long distance carrier from public telephones and receive sufficient information about the rates they will pay for operator services at public phones and other aggregator locations, thereby fostering a more competitive OSP marketplace (see 47 C.F.R. § 64.702 et seq.)

Major Operator Services Orders and Notices

08/20/2003
Report and Order, Forbearance From Applying Provisions of the Communcations Act to Wireless Telecommunications Carriers, Declined with two limited exceptions, to forbear any further from applying provisions of the Telephone Operator Consumer Services Improvement Act to CMRS aggregators, WTB Docket No. 98-100, FCC 03-203 Word | Acrobat

12/12/2001
Second Order on Reconsideration, CC Docket No. 92-77, 16 FCC Rcd 22314, FCC 01-355 Word | Acrobat

01/29/1998
Second Report and Order and Order on Reconsideration, CC Docket No. 92-77, 13 FCC Rcd 6122, FCC 98-9 Word | Acrobat

04/15/1991
Report and Order, CC Docket No. 90-313, 6 FCC Rcd 2744, FCC 91-116