Guam Consumer Assistance
Guam does not operate a Consumer Assistance Program under the Affordable Care Act. The new consumer protections and benefits of the law still apply to you, however.
The agencies listed below can help you take advantage of some of these new protections and benefits. They can answer your questions about different types of coverage.
If you need health insurance, be sure to check out HealthCare.gov’s Plan Finder. It will help you find and compare health care coverage options in your area.
If you have questions about insurance you bought for yourself and/or your family or you have insurance provided by an employer who does business only in Guam, contact:
Guam Department of Insurance
Physical Address:
1240 Army Drive
Barrigada, Guam 96913
Mailing Address:
Dept. of Revenue & Taxation
Taxpayer Services Division
P.O. Box 23607
GMF, Guam 96921
Fax:
671-633-2643
E-mail:
pinadm@revtax.gov.gu
https://www.guamtax.com
If you have a hard time affording health coverage and you have questions about eligibility or current Medicaid benefits, go to:
Guam Department of Public Health and Social Services
Medicaid/MIP Off-Island Referral Office
Bureau of Health Care Financing Administration
Location: Room 238
123 Chalan Kareta, Mangilao GU 96913
Phone: (671) 735-7224/7302 | Fax: (671) 734-6860
Medicaid/MIP Prior Authorization Office
Bureau of Health Care Financing Administration
Location: Room 219/218
123 Chalan Kareta, Mangilao GU 96913
Phone: (671) 735-7243 | Fax: (671) 734-6860
If you are not eligible for Medicaid, your child may still be eligible for the Children’s Health Insurance Program. For questions about eligibility or benefits, go to:
Guam Department of Public Health and Social Services
Medicaid/MIP Off-Island Referral Office
Bureau of Health Care Financing Administration
Location: Room 238
123 Chalan Kareta, Mangilao GU 96913
Phone: (671) 735-7224/7302 | Fax: (671) 734-6860
Medicaid/MIP Prior Authorization Office
Bureau of Health Care Financing Administration
Location: Room 219/218
123 Chalan Kareta, Mangilao GU 96913
Phone: (671) 735-7243 | Fax: (671) 734-6860
If you have a question, complaint, or dispute regarding insurance you get through a “self-insured” employer (typically a large company or one with locations in multiple states or countries), go to:
U.S. Department of Labor
Employee Benefits Security Administration
Los Angeles Regional Office
1055 East Colorado Blvd, Suite 200
Pasadena, California 91106
(626) 229-1000
Fax: (626) 229-1098
http://www.dol.gov/ebsa/consumer_info_health.html
If you are on Medicare and have a question, or if you have a disability or end stage renal disease and want to enroll or find out if you are eligible for Medicare, contact:
Centers for Medicare and Medicaid Services
1-800-MEDICARE (1-800-633-4227)
TTY: 1-877-486-2048
If you are a veteran and have a question or concern about veterans’ health care benefits, go to:
US Department of Veterans Affairs
http://www1.va.gov/health/
(877) 222-VETS (8387)
If you have questions about your health insurance that are not covered by the above resources, call the Health Insurance Assistance Team of the U.S. Center for Consumer Information and Insurance Oversight at (888) 393-2789.