Welcome to the Controller Operations Division, Tier One Customer Resolution Center (CRC)!

USDA agency Functional Administrators (FA) are end users' first point of contact for resolving FFIS, FMMI, CPAIS, and other system-related inquiries. CRC is available to assist FAs with the resolution of agency end-user inquiries. CRC technicians are available to answer FA calls from 7:45 a.m. to 4 p.m. (CT), Monday through Friday (except on Federal holidays); however, a request for assistance can be submitted 24 hours a day, 7 days a week. Requests received outside of our normal operating hours will be handled the following business day.

There are four methods available for FAs to submit requests for assistance:

Web: Submit requests online via Create Request page Email: E-mail requests to cod.help@usda.gov   Fax: Fax Form COD-2, CRC Fax, to 303-205-3478. Click here to download the form in Adobe PDF. Phone: Phone requests to 877-243-3072 or 504-426-5695