Dec
13
As we discussed during our recent #SocialGov Summit on Accessibility, when working with social media, it’s important to find the right balance of creating engaging content and also ensuring that the content is accessible to all your communities. Using helpful hints collected from the summit and presented through DigitalGov University, however, you can start making …
Nov
30
The recent #SocialGov Summit on accessibility of government social media raised emerging issues faced by agencies in their effort to make sure the information citizens need is communicated to them when and how they need it. For many, the most eye opening exercise was simply to hear their tweets read back to them through an iPhone VoiceOver …
Nov
02
The federal government response to Hurricane Sandy demonstrates the power of social media to bring life-saving information to the public. But what about people with disabilities who can’t see a basic tweet or hear a standard video because of accessibility issues? Accessibility continues to present challenges and opportunities to government social media. This is why …
Jun
21
Have you ever visited a website looking for something seemingly straightforward only to become frustrated because you can’t find what you need? Confusing labels and poor navigation can stall the savviest of users. They’re some of the most common usability problems our First Fridays usability team encounters when testing federal websites. The First Fridays team performs twice-monthly usability …
Apr
20
The rapid adoption of mobile and mobile devices is providing Internet access to those who had little or no none before. With almost 90% of American twenty-somethings accessing the Internet through smartphones or tablets, the digital divide may narrow significantly by the end of the decade. Despite this sunny future, a PEW Internet report looks at differences …
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