Getting Your Money Back

Disappointed by a product or service you’ve paid for? The FTC has tips to help you get your money back. You can use our sample complaint letter to ask the seller or manufacturer for a refund, get tips and strategies for making your case, and find organizations that may be able to help. Don’t be fooled by scammers who promise to get your money back for a fee.

You’ll also find information about the FTC’s refund program. The FTC sues companies that make deceptive claims about their products and services. These lawsuits sometimes result in refunds for the people affected.

Ask for a Refund

Solving Consumer Problems

If you aren’t satisfied with a product or service, these tips and strategies can help you resolve the problem.

Protections for In-Home Purchases: The Cooling-Off Rule

You have three days to cancel purchases of $25 or more made in your home or at a location that isn’t the seller’s permanent place of business.

Fair Credit Billing

Here’s how to resolve billing errors on your credit card accounts.

File a Complaint

FTC Complaint Assistant

If you have a complaint about a company or its business practices, the FTC wants to know. Use our online complaint assistant or call 1-877-FTC-HELP.

State and Local Consumer Agencies

Contact your local consumer protection office to report frauds and scams or to get help with a consumer complaint. The directory includes consumer protection offices, banking authorities, insurance regulators, securities administrators, and utility commissions.

Consumer Organizations

Some consumer organizations help people with complaints. Others are interested in hearing about problems that influence their education and advocacy efforts.

Refunds from the FTC

Recent FTC Cases Resulting in Refunds

Interested in a specific FTC case? Want to see what kind of cases the FTC handles? Check out our chart of recent cases that resulted in refunds.

FAQs About the FTC Refund Program

Sometimes FTC cases result in refunds for the people affected. Learn how the program works and get answers to frequently asked questions.