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Supplemental Nutrition Assistance Program

Quality Control

The SNAP Quality Control System measures the accuracy of State eligibility and benefit determinations. Data collected by quality control are also used for program improvement and analysis.

Quality Control Handbooks

FY 2013, FNS Handbook 310, the Quality Control Review Handbook updated through QC Policy Memo 13-02

Quality Control Forms

Automated FNS-380 -- Worksheet for SNAP Quality Control Reviews.
Revised January 2012 (Microsoft Access 2003 or 2007 required.)   

FNS-380 -- Worksheet for SNAP Quality Control Reviews  

FNS-380-1 -- Quality Control Review Schedule   

FNS-245 -- SNAP Negative Case Action Review Schedule 

Quality Control Error Rates:


FY 2011 Error Rates


The FY 2011 national payment error rate of 3.80 percent represents the lowest rate in the history of the Program. The FY 2011 national negative error rate is 8.30 percent.

States receiving FY 2011 performance bonuses were also announced with the release of the quality control error rates on June 28, 2012. The awardees for best and most improved payment accuracy will divide $24 million based on caseload. These States are Alaska, Delaware, Florida, Idaho, North Carolina, South Dakota and Wisconsin for best and Massachusetts, South Carolina and Virginia for most improved. The awardees for best and most improved negative error rates for FY 2011 will divide $6 million based on caseload. These recipients are Alaska, Idaho, Maine and South Dakota for best, and Georgia and the U.S. Virgin Islands for most improved.


Previous Years

FY 2010 FY 2007 FY 2004
FY 2009 FY 2006 FY 2003
FY 2008 FY 2005  


Last modified: 01/09/2013