REDRESS®, which stands for Resolve Employment Disputes, Reach Equitable Solutions Swiftly, is the Postal Service's alternative dispute resolution mediation program. It is a voluntary program available to all employees as part of the Postal Service’s Equal Employment Opportunity (EEO) complaint process. REDRESS is offered at the EEO informal counseling stage.

REDRESS is recognized as one of the country's leading conflict resolution programs. The Postal Service has received global recognition from the conflict resolution community and positive feedback from employees, supervisors, and their representatives for resolving disputes without the need for litigation.

Note: EEO complaints are not accepted through this site. You must request EEO counseling by calling one of these TOLL- FREE numbers:

888-EEO-USPS (888-336-8777)
TTY: 888-325-2914

When calling the toll free number to request counseling please provide the following information: your name, Social Security/Employee Identification number, address, telephone number, finance number, and office location.