United States Department of Veterans Affairs

Office of Acquisition and Logistics — Supplier Relationship Management

Fiscal Year 2011 Webinar

On February 25, VA hosted its second Supplier Relationship Transformation webinar from 10:00pm — 12:00pm EST. Throughout the year, VA collected feedback from the supplier community and from internal VA Program Offices about what is and what is not working with VA’s acquisition and procurement processes. During this Webinar, VA reported summary findings from our feedback collection efforts and addressed what we have done, what we are doing, and what we will continue to do in the future to address this feedback.

Watch a streaming recording of the February 25, 2011 webinar.

Download the webinar presentation.

Agenda
Time	Description
10:00am — 10:15 AM	Opening Remarks — Deputy Secretary Scott Gould
10:15 AM — 10:25 AM	VA Acquisition Transformation — Chief Acquisition Officer Glenn Haggstrom
10:25 AM — 11:15 AM	Supplier Relationship Initiatives Update: VA Acquisition “Voice of the Customer” initiatives — Deputy Assistant Secretary Jan Frye SRM Forums — What we heard FSS Forum — What we heard Internal Customer Satisfaction Survey Results & Issues External Supplier Perception Survey Results & Issues VA Acquisition Improvement Actions Education — VA Acquisitions Academy Chancellor Lisa Doyle Contract Officers & Contract Specialists Program Managers & Project Managers Interns Customer Relationship Management Training Technical Acquisition Center (TAC) & Center for Acquisition Innovation (CAI), Associate Deputy Assistant Secretary Iris Cooper TAC & CAI — Program offices Virtual Office of Acquisition Continued outreach — Mr. Jan Frye Advanced Program Briefings to Industry (APBI) events Draft Requests for Proposal (RFPs) SRM Forums Process “Lean” events National Acquisition Center (NAC): short-, medium- and long-term solutions to meet customer concerns — NAC Executive Director Craig Robinson VA Industry Advisory Group planning & standup — Mr. Jan Frye
11:15 AM — 11:50 AM	Question & Answer — open to all Webinar participants
11:50 AM — 12:00 AM	Closing Remarks — Chief Acquisition Officer Glenn Haggstrom

SRM General Information

Event Details

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