DigitalGov University Course Catalog

On this page:

• Analytics
• APIs and Data
• Challenges and Prizes
• Contact Centers
• Customer Service
• Digital Government Strategy
• Mobile
• Plain Language and Writing for the Web
• Requirements and Best Practices
• Social Media
• Technology
• Usability and Accessibility
• Web Content Creation and Maintenance
• New Media Talks
   

Here's a list of all the classes we offer:

Analytics

• Above & Beyond Metrics: Tell a Story with Reports (February 2013)
• Joe Pagano Web Analytics Memorial Lecture Series—Measurements with Meaning: Developing an Analytics Strategy (November 2012)
• API Webinar Series: Advanced Technical Overview—Formats, Keys, Analytics (October 2012)
• Forum Call: Meaningful Metrics—From Gathering to Analyzing Digital Metrics (October 2012)
• Forum Call: Digital Metrics Overview (October 2012)
• Using Google+ in Government (September 2012)
• A Public Value Analysis Tool for Open Government Planning (June 2012)
• Project-Level Social Media Strategy (April 2012)
• Essentials of Customer Metrics (January 2012)
• Joe Pagano Memorial Web Analytics Lecture Series: The Future of the Web and New Media in Government (December 2011)
• The Basics of Social Media Metrics (December 2011)
• Telling Compelling Stories with Numbers: Data Visualization and Communication (October 2010)
• Creating Web Metrics Reports that Rock (October 2009)

APIs and Data

• Mobile Gov Opportunities and the Digital Government Strategy (January 2013)
• Forum Call: HowTo.gov Resources to Help You Meet the Digital Strategy Milestones (December 2012)
• API Webinar Series: APIs and the Digital Government Strategy (November 2012)
• API Webinar Series: Advanced Technical Overview—Formats, Keys, Analytics (October 2012)
• API Webinar Series: Advanced Operations—Contracting, Legal, and IT Security (October 2012)
• API Webinar Series: Case Studies from Federal Register, NASA, and GSA (September 2012)
• API Webinar Series: Case Studies from the FCC, FAA, and Department of Labor (September 2012)
• API Webinar Series: APIs for Dummies—An Introduction to APIs (July 2012)
• Forum Call: APIs and Government (December 2011)
• Telling Compelling Stories with Numbers: Data Visualization and Communication (October 2010)
• Socrata: Making Data Social (August 2010)

Challenges and Prizes

• January Challenge & Prize Training (January 2013)
• Challenges and Prizes Webinar Series: DOL and Mobile Apps Case Study (October 2012)
• Vendor Showcase: Challenge and Competition Services (February 2012)
• Challenges and Prizes: You Plus Outside Expertise Equals Success (February 2012)
• Engage and Innovate with Challenges and Challenge.gov (December 2011)
• How to Use Challenge.gov: Supporting Federal Agency Challenges & Prize Competitions (September 2011)
• Apps Challenge Workshop(March 2011)
• Best Practices for Federal Government Contests and Online Challenges—Panel Event (November 2010)

Contact Centers

• The Value of Home-Based Agents in Government Contact Centers (January 2013)
• Government Contact Center Customer Satisfaction Survey Results (February 2012)
• The Drivers of Customer Satisfaction in Contact Centers (October 2011)
• 2011 Government Contact Center Conference Presentations (September 2011)

Customer Service

• Joe Pagano Memorial Web Analytics Lecture Series: Measurements with Meaning(November 2012)
• Using Google+ in Government (September 2012)
• The Essentials of Customer Experience: Going Beyond Customer Service (June 2012)
• Get Serious About Customer Service: Best Practices for Implementing the Customer Service Initiative in Your Agency (October 2011)
• Leveraging the Government Experience Through QR Codes (September 2011)
• Delivering Great Customer Service: Essentials for Government Web Managers (January 2011)
• The Magic of Exceptional Customer Service (September 2010)

Digital Government Strategy

• Above & Beyond Metrics: Tell a Story with Reports
• Mobile Gov Opportunities and the Digital Government Strategy (January 2013)
• Forum Call: HowTo.gov Resources to Help You Meet the Digital Strategy Milestones (December 2012)
• API Webinar Series: APIs and the Digital Government Strategy (November 2012)
• Forum Call: Meaningful Metrics—From Gathering to Analyzing Digital Metrics (October 2012)
• Forum Call: Digital Metrics Overview (October 2012)
• API Webinar Series: Case Studies from Federal Register, NASA, and GSA (September 2012)
• Digital Strategy Series: Governance Recommendations (September 2012)
• API Webinar Series: Case Studies from the FCC, FAA, and Department of Labor (September 2012)
• API Webinar Series: APIs for Dummies—An Introduction to APIs (July 2012)
• Forum Call: APIs and Government (December 2011)

Mobile

• You’ll Have Them at Swipe: Make An Awesome Mobile User Experience (February 2013)
• Mobile Gov Opportunities and the Digital Government Strategy (January 2013)
• Case Study: How NOAA & Local Agencies Engaged Citizens During Sandy (November 2012)
• Using Social Media for Recruitment (November 2012)
• .Gov+API Unconference—Web APIs and Your Agency (November 2012)
• Mobile App Life Cycle (October 2012)
• API Webinar Series: Advanced Technical Overview—Formats, Keys, Analytics (October 2012)
• Challenges and Prizes Webinar Series: DOL and Mobile Apps Case Study (October 2012)
• API Webinar Series: Advanced Operations—Contracting, Legal, and IT Security (October 2012)
• API Webinar Series: Case Studies From Federal Register, NASA, and GSA (September 2012)
• API Webinar Series: Case Studies From the FCC, FAA, and Department of Labor (August 2012)
• Mobile Webinar Series: Mobile First (July 2012)
• API Webinar Series: APIs for Dummies—An Introduction to APIs (July 2012)
• Mobile Webinar Series: Responsive Design (June 2012)
• Mobile Platform Development Series: Apple (May 2012)
• Mobile Platform Development Series: Microsoft (April 2012)
• Mobile Platform Development Series: BlackBerry (April 2012)
• Mobile Apps vs. Mobile Websites (December 2011)
• Going Mobile (May 2011)
• Mobile Strategy at the Smithsonian (July 2011)
• Apps Challenge Workshop (March 2011)
• Designing a Mobile Friendly Website (November 2010)

Plain Language and Writing for the Web

• Plain Language: Writing for the Web Seminar (February 2013)
• Social Media: You Still Need Plain Language (January 2013)
• Essentials of Plain Language (October 2012)
• Write Great Web Content: Plain Language in Action (June 2012)
• Writing for the Web Workshop (April 2012)
• Plain Language Basics (January 2012)
• Get Your Plain Language Questions Answered (December 2011)
• Using Plain Language to Communicate Health Information (November 2011)
• Plain Language in Regulations and Policy (October 2011)
• What Not to Web: Plain Language and Writing for the Web Made Easy (September 2011)
• Plain Language: The Act, What It Means, What YOU Need to Do (August 2011)
• Write Plainly: An Update on Plain Writing Principles and the New Law (January 2011)
• Writing Well for Online Readers: Essentials for Writing in Plain Language (October 2010)
• Plain Language in Practice: Writing for the Web (October 2008)

Requirements and Best Practices

• Mobile Gov Opportunities and the Digital Government Strategy (January 2013)
• Forum Call: HowTo.gov Resources to Help You Meet the Digital Strategy Milestones (December 2012)
• Using Social Media for Recruitment (November 2012)
• .Gov+API Unconference—Web APIs and Your Agency (November 2012)
• Joe Pagano Web Analytics Memorial Lecture Series: Measurements with Meaning (November 2012)
• Essentials of Plain Language (October 2012)
• Role-Based Accessibility in Government: Everyone's Responsibility (October 2012)
• Challenges and Prizes Webinar Series: DOL and Mobile Apps Case Study (October 2012)
• Multilingual Social Media Strategy for Government (October 2012)
• API Webinar Series: Advanced Operations—Contracting, Legal, and IT Security (October 2012)
• Data Visualization and Infographics in Government (October 2012)
• Using Google+ in Government (September 2012)
• API Webinar Series 202—Case Studies from Federal Register, NASA, and GSA (September 2012)
• Digital Strategy Series: Governance Recommendations (September 2012)
• API Webinar Series: APIs 201—Case Studies from the FCC, FAA, and Department of Labor (August 2012)
• Mobile Webinar Series: Mobile First (July 2012)
• API Webinar Series: APIs for Dummies—An Introduction to APIs (July 2012)
• Meeting Federal Web Requirements and Best Practices (January 2011)
• Best Practices for Federal Government Contests and Online Challenges—Panel Event (November 2010)
• Best Practices of Multilingual Websites (September 2009)
• Best Practices for Blogging (May 2009)

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Social Media

• Social Media: You Still Need Plain Language (January 2013)
• Making Social Media More Accessible: What You Can Do Today (December 2012)
• Case Study: How NOAA & Local Agencies Engaged Citizens During Sandy (November 2012)
• Using Social Media for Recruitment (November 2012)
• Multilingual Social Media Strategy for Government (October 2012)
• Using Google+ in Government (September 2012)
• Digital Strategy Series: Governance Recommendations (September 2012)
• Mobile Webinar Series: Mobile First (July 2012)
• Federal Social Media Camp (June 2012)
• Minimize IT Security Risks While Using Social Media (May 2012)
• Storify: Creating Stories by Curating the Best of Social Media (May 2012)
• Hatch Act: Dos and Don'ts for Feds on Social Media (April 2012)
• Mobile Platform Development Series: BlackBerry (April 2012)
• Yammer: The Power of Social Networking Inside Government Agencies (March 2012)
• Project-Level Social Media Strategy (April 2012)
• Facebook Timeline Briefing (March 2012)
• Essentials of Video (March 2012)
• Engaging Audiences with Twitter (January 2012)
• Engage and Innovate with Challenges and Challenge.gov (December 2011)
• The Future of the Web and New Media in Government—first lecture in the Joe Pagano Memorial Web Analytics Lecture Series (December 2011)
• The Basics of Social Media Metrics (December 2011)
• Tumblr—How Blogs Connect You with Citizens (November 2011)
• Crowd-Sourced Wikis for Government Ideation (November 2011)
• Back to Basics: The Essentials of Facebook and Twitter (October 2011)
• How to Use Challenge.gov: Supporting Federal Agency Challenges & Prize Competitions (September 2011)
• Connecting Citizens: Foursquare and the National Archives and Records Administration (August 2011)
• Click to Play: Start the Digital Conversation Now (June 2011)
• Video Bootcamp (May 2011)
• Going Mobile (May 2011)
• Designing Social Media Policy for Government: Eight Essential Elements (April 2011)
• Apps Challenge Workshop (March 2011)
• SMS Best Practices: Lessons Learned from a Text Messaging Pilot at CDC (February 2011)
• WordPress for Government Blogs and Microsites (January 2011)
• Best Practices for Federal Government Contests and Online Challenges—Panel Event (November 2010)
• Designing a Mobile Friendly Website (November 2010)
• Essentials of Social Media (October 2010)
• Socrata: Making Data Social (August 2010)
• Facebook: Strategies and Stories from Successful Government Agencies (March 2010)
• How to be "Social" at Work—Guidance for Government Employees Who Participate in Social Media (February 2010)
• Forum Call: IdeaFactory–Using Social Media to Engage Employees at TSA (January 2010)
• Scribd.com: Uses in Government (July 2009)
• Facebook: Uses in Government (April 2009)
• Developing a Successful Video Strategy With YouTube (March 2009)

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Technology

• Mobile Gov Opportunities and the Digital Government Strategy (January 2013)
• Completing the FedRAMP Security Authorization Process (January 2013)
• Developing Your FedRAMP System Security Plan (November 2012)
• Getting Started on the FedRAMP Security Authorization Process (November 2012)
• API Webinar Series: APIs and the Digital Government Strategy (November 2012)
• Case Study: How NOAA & Local Agencies Engaged Citizens During Sandy (November 2012)
• Using Social Media for Recruitment (November 2012)
• .Gov+API Unconference—Web APIs and Your Agency (November 2012)
• API Webinar Series: Advanced Technical Overview—Formats, Keys, Analytics (October 2012)
• Challenges and Prizes Webinar Series: DOL and Mobile Apps Case Study (October 2012)
• Role-Based Accessibility in Government: Everyone's Responsibility (October 2012)
• Multilingual Social Media Strategy for Government (October 2012)
• API Webinar Series: Advanced Operations—Contracting, Legal, and IT Security (October 2012)
• Data Visualization and Infographics in Government (October 2012)
• Using Google+ in Government (September 2012)
• API Webinar Series: Case Studies From Federal Register, NASA, and GSA (September 2012)
• Digital Strategy Series: Governance Recommendations (September 2012)
• API Webinar Series: Case Studies From the FCC, FAA, and Department of Labor (August 2012)
• Mobile Webinar Series: Mobile First (July 2012)
• API Webinar Series: APIs for Dummies—An Introduction to APIs (July 2012)
• Game On! How Gamification Can Work in Government (July 2012)
• Mobile Webinar Series: Responsive Design (June 2012)
• Public Value Assessment Tool: What is It? (June 2012)
• Mobile Platform Development Series: Apple (May 2012)
• Mobile Platform Development Series: Microsoft (April 2012)
• Mobile Platform Development Series: BlackBerry (April 2012)
• Essentials of Video (March 2012)
• FedRAMP Concept of Operations Briefing (February 2012)
• Forum Call: APIs and Government (December 2011)
• Mobile Apps vs. Mobile Websites (December 2011)
• Leveraging the Government Experience Through QR Codes (September 2011)
• USASearch: Enhancing Your Website's Search (July 2011)
• Mobile Strategy at the Smithsonian (July 2011)
• Going Mobile (May 2011)
• Video Bootcamp (May 2011)
• Apps Challenge Workshop (March 2011)
• SMS Best Practices: Lessons Learned from a Text Messaging Pilot at CDC (February 2011)
• WordPress for Government Blogs and Microsites (January 2011)
• Designing a Mobile Friendly Website (November 2010)
• Intro to Virtual Worlds (October 2010)
• Socrata: Making Data Social (August 2010)
• The Science of Search: Competitive Intelligence for the Government Web Manager (April 2009)

Usability and Accessibility

• Think-Aloud Protocols for Website Usability Testing (January 2013)
• Making Social Media More Accessible: What You Can Do Today (December 2012)
• Role-Based Accessibility in Government: Everyone's Responsibility (October 2012)
• Essentials of Accessibility/Section 508 (April 2012)
• Usability Testing and Debriefing Best Practices (March 2012)
• Usability Testing: The First Fridays "Discount" Method (January 2012) 
• No FAIL Accessibility Testing (June 2011)
• Usability Testing—It's Not Rocket Surgery (April 2011)
• Card Sorting Demystified—Hands-On Techniques for Organizing Your Website (January 2011)
• Using Persuasion, Emotion, and Design to Meet Customer Needs (December 2010)
• Improve Efficiency and Usability with Design Templates (November 2010)
• Three Essential Tips for Creating a Task-Based Website (January 2010)
• OptimalSort—Card Sorting Made Easy (December 2009)
• User-Centered Design for Government Websites (September 2009)

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Web Content Creation and Maintenance

• Why Choose Drupal? (January 2013)
• Essentials of Plain Language (October 2012)
• USASearch: Enhancing Your Website's Search (July 2011)
• Proven Strategies for Getting Readable Content: The Content Managers Playbook (February 2011)
• Delivering Great Customer Service: Essentials for Government Web Managers (January 2011)
• WordPress for Government Blogs and Microsites (January 2011)
• Meeting Federal Web Requirements and Best Practices (January 2011)
• Develop and Implement a Content Strategy (November 2010)
• Three Essential Tips for Creating a Task-Based Website (January 2010)
• Drupal/Acquia—Implementing the Open Government Directive with Open Source Drupal (January 2010)
• Wiki Tools: Uses in Government (October 2009)
• The Science of Search: Competitive Intelligence for the Government Web Manager (April 2009)

New Media Talks

• Collaboration Fast & Easy: Hackpad for Government (January 2013)
• Using Social Media for Recruitment (November 2012)
• Data Visualization and Infographics in Government (October 2012)
• Using Google+ in Government (September 2012)
• Game On! How Gamification Can Work in Government (July 2012)
• A Public Value Analysis Tool for Open Government Planning (June 2012)
• Storify: Creating Stories by Curating the Best of Social Media (May 2012)
• Minimize IT Security Risks While Using Social Media (May 2012)
• Hatch Act: Dos and Don'ts for Feds on Social Media (April 2012)
• Help Customers StumbleUpon Your Site (February 2012)
• Tumblr—How Blogs Connect You with Citizens (November 2011)
• Crowd-Sourced Wikis for Government Ideation (November 2011)
• Back to Basics: The Essentials of Facebook and Twitter (October 2011)
• Facebook: Strategies and Stories from Successful Government Agencies (March 2010)
• How to be "Social" at Work—Guidance for Government Employees Who Participate in Social Media (February 2010)
• Forum Call: IdeaFactory—Using Social Media to Engage Employees at TSA (January 2010)
• Drupal/Acquia—Implementing the Open Government Directive with Open Source Drupal (January 2010)
• OptimalSort—Card Sorting Made Easy (December 2009)
• Wiki Tools: Uses in Government (October 2009)
• User-Centered Design for Government Websites (September 2009)
• Scribd.com: Uses in Government (July 2009)
• Best Practices for Blogging (May 2009)
• Facebook: Uses in Government (April 2009)
• Developing a Successful Video Strategy With YouTube (March 2009)

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Content Lead: DigitalGov University Team
Page Reviewed/Updated: February 14, 2013