Contact Us
Find a USCIS Office
- Field Offices
- International Offices
Directorates and Program Offices
- Administrative Appeals Office (AAO)
- Field Operations Directorate
- Fraud Detection and National Security
- Lockbox Intake
- Office of Citizenship
- Office of Communications
- Office of Legislative Affairs
- Customer Service and Public Engagement Directorate
- Office of Transformation Coordination
- Refugee, Asylum, and International Operations Directorate
- SAVE Program
Leadership
What We Do
Budget, Planning & Performance
Citizenship and Integration Grant Program
Our History
Freedom of Information and Privacy Act (FOIA)
- FOIA Request Status Check & Average Processing Times
- FOIA Annual Reports
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- How to File a FOIA Privacy Act Request
Electronic Reading Room
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Report USCIS Misconduct
Entrepreneurs in Residence Initiative
Career Opportunities
- Become a USCIS Employee
- Learn About USCIS
- Training and Career Development
- Understanding Pay and Benefits
- Frequently Asked Questions
New Employee Information and Forms
- New Employee Guidance Kit
- Final Checklist of Required Documents
- Additional Resources

Customer Service Reference Guide

This Customer Service Reference Guide provides information on the services provided by USCIS. This guide is a duplicate of the information used by the representatives at the National Customer Service Center to answer calls on our toll free numbers.

For information about a particular immigration benefit or service, please select the appropriate topic on the menu below.

If you have comments about the content of this guide please email us at uscis.webmaster@dhs.gov.