With more than 90 years in operation, the Supply Service Center (SSC) offers expert, trouble-free health supply management support. SSC is a full-service national and international source of pharmaceutical, medical, and dental supplies to federal civilian agencies as well as branches of the U.S. Armed Forces.
SSC is a bulk pharmaceutical repackaging facility registered with the Food and Drug Administration.
Services offered include:
- Procurement of pharmaceutical, medical, and dental equipment and supplies
- Distribution
- Storage
- Repackaging
- Relabeling
- Custom unit-of-use prepacks
- Custom medical, dental, and diagnostic kits and assemblies
- Clinical trial management and distribution center
- Pharmaceutical shelf-life extension programs
- Specialized assistance and logistical support for Presidential initiatives, national emergencies, and medical readiness programs
- Onsite training for supply-chain management
- Technical assistance and supply support for foreign assistance projects
Offered to:
All federal agencies
Performance:
Customer correspondence
95% of customer requests and inquiries will be addressed within one (1) business day. This support will include personal contact with customers by telephone and/or email.
Customer order processing
Continental United States (CONUS) orders - All stock items (on-hand) shipped to CONUS customers will be processed and shipped as follows:
95% of Standard Orders will be processed and shipped within three (3) business days of order receipt.
97% of Priority Orders will be processed and shipped within two (2) business days of order receipt.
98% of Express Orders will be processed and shipped within one (1) business day of order receipt.
International Orders - All orders placed for international accounts will be processed according to customer confirmation and shipping method.
Product availability
95% fill rate standard will be maintained. If an item is unavailable, every effort will be made to ship an acceptable product substitution.
Order discrepancies
For all reported discrepancies, the affected customer will be contacted by telephone or email for timely resolution.
99.7% of deliveries to customers will have no discrepancies.
99.95% of deliveries to customers will have no damaged shipments.
Rate:
For a current list of products and prices, see the SSC Medical Catalog at http://sscweb.psc.gov
Contact:
410-642-2244; steve.pearson@psc.hhs.gov
http://sscweb.psc.gov
