PSC Travel Services provides travel program management that includes comprehensive customer service and operational support for federal employees who travel on official business. The program includes management of the federal employee travel charge card, used by employees to purchase airline tickets, lodging, and incidental expenses associated with official travel.
Travel Services, under the General Services Administration (GSA) master contract, offers transition support from E-Gov Travel Service (ETS) to E-Gov Travel Service 2 (ETS2). Transition support includes requirements identification, system integration and testing, and employee training.
PSC provides policy guidance and oversight for the Department of Health and Human Services.
Services offered include:
- Access to online booking tool for air and rail travel, car rentals, and hotel reservations
- Dedicated account management and a comprehensive Help Desk for individual travelers
- Policy development and oversight
- Employee communication and training
- Vendor acquisition and contract management support
- Travel website http://www.hhs.gov/travel conveniently linked within http://www.hhs.gov for easy access to all travel-related data (e.g., contacts, policy, advisories, and FAQs)
- ETS2 transition support
- Travel charge card management
- Travel Administrator support
- Reports/analyses
Offered to:
All federal agencies
Performance:
95% of unanswered calls will be returned within three (3) hours of receipt.
95% of survey respondents will be satisfied with the services received.
Rate:
$15.98 per travel order or voucher
$3.04 per travel charge card per month
Contact:
301-443-9552; david.flynn@hhs.gov
