About Us

E-Gov Travel is a key Presidential Management Agenda (PMA) initiative and was launched as an interagency program to realize cost-savings associated with a common, automated, and integrated approach to managing the travel functions.

MISSION

The HHS Travel Office provides value added services associated with managing travel processes for HHS employees.  By overseeing the entire “life cycle” of travel, from initiation to reimbursement, we provide a seamless solution that streamlines the travel process and permits HHS employees and OPDIVs to remain focused on their core missions and critical objectives.

OUR COMMITMENT TO YOU

The HHS Travel Office employs a committed team of Account Managers who are the day-to-day front line support for our customers. Our commitment to you is undertaken on an ongoing basis by the customer support team and includes the following:

• Communicating with stakeholders
• Providing Tier 3 support to HHS users – responding to inquiries that are elevated from the Tier-1 GovTrip and Omega Help Desks and Tier-2 (Federal Agency Travel Administrator (FATA) support
• Leading GovTrip system enhancement processes
• User training – current targeted training, and web-based training in development
• Monitoring Tier-1 Help Desk; creating and updating their FAQs
• Dedicated subject matter experts to meet OPDIV-specific needs
• Increased efficiency and minimized costs through continuous process improvement
• Maintaining a steady billing rate from FY 2010 to FY 2011
• Consistently exceeding our Customer Satisfaction goals (KPI) for each fiscal year