Consumers are getting more robocalls than ever. Technology is the reason: Companies are using autodialers that can send out thousands of phone calls every minute for an incredibly low cost.
Using its enforcement authority, the FTC has stopped companies responsible for billions of illegal robocalls that have offered fraudulent credit card services, so-called auto warranty protection plans, home security systems, and grant procurement programs.
We’re continuing aggressive law enforcement efforts, pursuing innovative strategies to gather evidence against robocall kingpins, producing consumer education, and hosting a public summit on October 18, 2012, for consumer groups, legitimate industry, technologists, policymakers, and other stakeholders to develop solutions to the rapid rise in illegal robocalls.
- The FTC's Robocall Action Plan
- Robocall Videos
- What's a Robocall & What to Do When You Get One
- Robocalls All the Rage: An FTC Summit
RECENT NEWS:
- FTC Announces Public Summit on Robocalls (October 4, 2012)
- FTC halts debt relief operation accused of making illegal robocalls (September 18, 2012)
- FTC mails 4,468 checks to victims of robocall credit card interest rate reduction scam
(September 4, 2012) - FTC Robocalls Facebook Q&A Transcript (July 17, 2012)
- FTC Robocalls Twitter Chat Transcript (July 17, 2012)
- FTC Offers Consumers Tips on How to Respond to Unwanted Robocalls (July 10, 2012)
The FTC's Robocall Action Plan
Under the Telemarketing Sales Rule, calls that deliver a recorded message trying to sell you something are illegal, unless you’ve given written permission for the caller to call you. These “robocalls” are illegal even if your phone number is not registered on the National Do Not Call Registry.
Most legitimate businesses adhere to the Telemarketing Sales Rule and do not place illegal robocalls. Unfortunately, however, the prevalence of illegal robocalls has increased significantly in recent years due to technological advances that make it easier and cheaper to:
- make large numbers of robocalls to consumers from anywhere in the world
- fake Caller ID information in an attempt to obscure location and evade law enforcement
The FTC is working on multiple initiatives to combat the problem of illegal robocalls, including:
- Continuing Aggressive Law Enforcement
The Federal Trade Commission continues to target high volume offenders and pursue “chokepoints” in the calling process to stop the largest number of illegal calls. The agency has stopped companies responsible for making billions of robocalls since September of 2009, and will continue to identify, locate, and prosecute those responsible for illegal robocalls. - Gathering Evidence Strategically
The FTC is pursuing an innovative strategy to gather evidence about illegal robocalls directly and act on this information as quickly as possible. Check this website for more details in the next few months. - Pursuing Technological Solutions
FTC staff continue to hold meetings and calls with engineers, technologists, and industry experts to discuss technological solutions to better trace illegal calls, combat caller ID spoofing, and stop illegal calls. - Hosting Summit with Law Enforcement, Industry, and Other Stakeholders
On October 18, 2012, the agency will host a public summit on robocalls.
Videos
Robocalls
Gone Wrong
What to Do If You
Get
a Robocall
What's a Robocall & What To Do When You Get One
What's a Robocall?
If you pick up the phone and hear a recorded message instead of a live person, that's a robocall.
If the recording is a sales message (not a call from your healthcare provider or a charity), and you haven't given your written permission to get calls from the company on the other end, the call is illegal. Period.
What To Do When You Get an Illegal Robocall
In short:
- Hang Up. Do not press 1 or any other numbers to get off the list.
- Consider blocking the number.
- Report it at www.donotcall.gov.
For more info on what to do:
- watch our video
- read Hang Up on Illegal Robocalls
Spread the Word
Shareable Tips:
- On Do Not Call list & getting robocalls you don’t want? Hang up. Pressing any number can lead to more calls. www.ftc.gov/robocalls
- The FTC has stopped billions of illegal robocalls! Report robocalls online at www.donotcall.gov
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