Problems installing WebMIRS
Depending on your computer's configuration, there are a number of
things that could potentially go wrong during installation of either
the Java Runtime Environment or WebMIRS. Here's a few things to check:
- If you can't log into the system, make sure that you are typing
in the username and password correctly. Both should be completely
in lowercase with no spaces.
- Verify that you do indeed have Java Runtime Environment (JRE)
installed on your machine. On Windows you can do
this by checking the "Add/Remove Programs" from the
Control Panel. Check for something like "Java 2 Runtime
Environment SE v1.x.x_xx" . If not, go back through the
installation steps and install them.
- If you get an error dialog that says "Unable to launch
WebMIRS", click on the "Details" button. If under the
"General" tab it says "The application has requested
a version of the JRE that is not installed", it means you are
using an older version of the JRE. WebMIRS now requires at least
version 1.4 of the Java JRE. You must uninstall Java Web Start (see
above for directions) and then download the latest JRE by going to
Sun Microsystems and
- There can sometimes be a conflict between multiple versions of the
JRE. If you have multiple versions installed (see above comment on
locating what JRE is installed), uninstall all
of them and reinstall the latest version.
If you still have problems getting WebMIRS to run, check our Frequently Asked Questions page or contact us
using our Feedback page.