Return Requests

To return an item please fill out this form completely.

Return Policy

General Returns

To return your item(s):

  1. Fill out the Return Request Form. Your request will then be reviewed by a customer service representative and if approved, you will receive an RMA (Return Merchandise Authorization) number with instructions on how to return your item(s).
  2. In order to be eligible for a refund or a replacement, you must initiate the RMA process within 30 days of the purchase date and if approved, your return package must be date-stamped within 10 days of the RMA approval date. *Please note that the customer service address is different than the address used for returned items.
  3. You will receive the address in which to return your items to upon approval of your Return Request. Items damaged during shipping will be refunded at the fully charged price (includes shipping & handling) or replaced at the customer’s discretion. All other eligible returns will not be refunded the cost for shipping & handling.

Multimedia and Audio/Video Returns

  1. Multimedia merchandise must be factory sealed to receive a refund.
  2. Opened multimedia items cannot be returned unless DEFECTIVE.
  3. Defective multimedia items will be replaced with the same item only. NO refunds.
  4. File downloads are non-refundable.

Original Order Information

Order Number:  
Order Date:
Ship To Name:  
Phone Number:  
Ship To Postal Code:  

Item Number:  
Item Description:

Reason for Return

Would You Like a Replacement?

Comments / Additional Information