Disaster Assistance

If you or a loved one is in an emergency situation, call 9-1-1. The following is additional contact information for situations following a disaster:

If you have questions about DisasterAssistance.gov, please check the Frequently Asked Questions (FAQs).

FEMA Assistance

If you have questions about registering online, assistance offered by FEMA, or accessing your online FEMA account, please email AskFEMA@mailps.custhelp.com or call the FEMA Help Line 1-800-621-FEMA (3362) (seven days a week from 7 a.m. to 10 p.m. local time). Disaster assistance applicants who have a speech disability or hearing loss and use TTY should call 1-800-462-7585 directly; for those who use 711 or Video Relay Service (VRS), call 1-800-621-3362 (both available seven days a week from 7 a.m. to 10 p.m. local time).

FEMA’s Online Registration Technical Assistance at 1-800-745-0243: Contact for assistance with lost or forgotten user ID, PIN or password (available 24 hours a day, seven days a week).

FEMA Disaster Recovery Center (DRC): A Disaster Recovery Center (DRC) is where survivors can meet face to face with FEMA staff to learn how they can get help after a disaster. DRCs are set up in convenient locations to make it easier for survivors to learn about the disaster assistance process or to ask questions about their registration. The DRC Locator allows individuals to search for DRCs nearest to their location. DRC Locator also provides additional information about each DRC, such as hours of operation, services offered and driving directions to the DRC.

To search for DRCs: Text DRC and a ZIP Code to 43362 (4FEMA).
Searching for DRCs or shelters will not add you to a list. Think of it like doing a search on the Internet.

To search for Shelters: Text SHELTER and a ZIP code to 43362 (4FEMA).
Before you go to a shelter, always check with your local emergency management agency for availability & services.

Assistance from Other Partner Agencies

If you have questions about assistance available from other DisasterAssistance.gov partners, please go to the home page and click on “Browse by Federal Agencies” under the “Get Disaster Assistance” tab. Then click on the agency and then on the specific program you have questions about. Contact information appears at the bottom of each program description.

Partners

To learn about DisasterAssistance.gov's partners or find out how to add your agency's disaster assistance program to this site, visit our Partners page.

Additional Resources

Local Voluntary Agencies: If there is no formal disaster declaration then you cannot apply for assistance on DisasterAssistance.gov. However, you may choose to contact your local State Offices and Agencies of Emergency Management or the National Voluntary Organizations Active in Disaster (National VOAD) to learn about other ways to get help.

Media Resources

For media inquiries, please visit FEMA's Media Contacts or call 202-646-3272.

Site Help

If you get an error message or are having trouble accessing your account, please call the FEMA Helpdesk at 1-800-745-0243.

If you have questions about DisasterAssistance.gov, please check the Frequently Asked Questions (FAQs). If you still have questions about the site, or want to give us suggestions or feedback, please send an email to DAIP@dhs.gov. Do not use this address to ask specific questions about your application or report problems with the site. Technical problems or questions sent to this address cannot be forwarded to the Helpdesk.