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Health Insurance & Assistance - FAQs:

Where can I go to get free or low-cost health care? Is there a web site that helps me locate inexpensive health care?

You may want to consult the HHS Health Resources Services Administration (HRSA) directory of health centers at http://findahealthcenter.hrsa.gov/ - these health centers provide care on a sliding fee scale so it is affordable for anyone. You can receive care even if you are uninsured or cannot pay. Search the directory by zip code to find the centers nearest you.

The Hill-Burton program, while limited in scope, provides funds to hospitals and other health care facilities in exchange for their provision of a specified amount of free or reduced cost health care to low-income people. To find out if you qualify for Hill-Burton assistance you must apply at the admissions or business office at a Hill-Burton facility. Also see the directory of Hill-Burton facilities (HRSA).  


What is Medicare Part A?

Medicare Part A helps cover your inpatient care in hospitals, critical access hospitals, and skilled nursing facilities (not custodial or long-term care). It also helps cover hospice care and some home health care. You must meet certain conditions to get these benefits.

Cost: Most people don't have to pay a monthly payment, called a premium, for Part A. This is because they or a spouse paid Medicare taxes while they were working. If you (or your spouse) didn't pay Medicare taxes while you worked and you are age 65 or older, you may be able to buy Part A.

If you aren't sure if you have Part A, look on your red, white, and blue Medicare card. If you have Part A, "Hospital (Part A)" is printed on your card. You can call Social Security at 1-800-772-1213, or visit your local Social Security office for more information about buying Part A. If you get benefits from the Railroad Retirement Board (RRB), call your local RRB office or 1-800-808-0772.

Eligibility: To learn if you are eligible for Medicare, use the Medicare Eligibility Tool.

Also, see Medicare.gov Part A (Hospital Insurance)


How can I get help with affordable health insurance for children?

The State Children's Health Insurance Program (SCHIP) expands health coverage to uninsured children whose families earn too much for Medicaid but too little to afford private coverage. For more information, visit www.insurekidsnow.gov or call toll free 1-877-KIDS-NOW (1-877-543-7669). This Web site and toll free number also provides information on Medicaid.

Community health centers provide health care regardless of your ability to pay and even if you have no health insurance. Find the community health center closest to you. Phone the community health center for more information or to make an appointment.


Does HHS have low cost health insurance for families & children?

Families who earn too much to qualify for low-income Medicaid insurance may be able to qualify for the State Children's Health Insurance Program (SCHIP). The Centers for Medicare & Medicaid Services administer funds to States who are responsible for the program at the local level.

Families that do not currently have health insurance are likely to be eligible, even if not working. The states have different eligibility rules, but in most states, uninsured children under the age of 19, whose families earn up to $36,200 a year (for a family of four) are eligible. For little or no cost, this insurance pays for:

  1. doctor visits
  2. immunizations
  3. hospitalizations
  4. emergency room visits

For contact information for your state or to read specific information regarding eligibility in your state please access the Insure Kids Now site.

 


What is the Medicaid program?

Good health is important to everyone. If you can't afford to pay for medical care right now, Medicaid can make it possible for you to get the care that you need so that you can get healthy and stay healthy.

Medicaid is available only to certain low-income individuals and families who fit into an eligibility group that is recognized by federal and state law. Medicaid does not pay money to you; instead, it sends payments directly to your health care providers. Depending on your state's rules, you may also be asked to pay a small part of the cost (co-payment) for some medical services. In general, you should apply for Medicaid if you have limited income and resources. You must match one of the descriptions below:

Pregnant Women

Apply for Medicaid if you think you are pregnant. You may be eligible if you are married or single. If you are on Medicaid when your child is born, both you and your child will be covered.

Children and Teenagers

Apply for Medicaid if you are the parent or guardian of a child who is 18 years old or younger and your family's income is limited, or if your child is sick enough to need nursing home care, but could stay home with good quality care at home. If you are a teenager living on your own, the state may allow you to apply for Medicaid on your own behalf or any adult may apply for you. Many states also cover children up to age 21.

Person who is Aged, Blind, and/or Disabled

Apply if you are aged (65 years old or older), blind, or disabled and have limited income and resources. Apply if you are terminally ill and want to get hospice services. Apply if you are aged, blind, or disabled; live in a nursing home; and have limited income and resources. Apply if you are aged, blind, or disabled and need nursing home care, but can stay at home with special community care services. Apply if you are eligible for Medicare and have limited income and resources.

Other Situations

Apply if you are leaving welfare and need health coverage. Apply if you are a family with children under age 18 and have limited income and resources. (You do not need to be receiving a welfare check.) Apply if you have very high medical bills, which you cannot pay (and you are pregnant, under age 18 or over age 65, blind, or disabled).

Medicaid is a state administered program and each state sets its own guidelines regarding eligibility and services. To contact your Medicaid office, look up your State or Territory in the Contacts Database.


Are there health care facilities that provide free or reduced-cost care?

About 300 health care facilities nationwide are obligated to provide free or reduced-cost care (called Hill-Burton Facilities). You must apply for assistance at the facility. There are no facilities in Alaska, Indiana, Minnesota, Nebraska, Nevada, Rhode Island, Utah, or Wyoming, and all US territories except Puerto Rico. You can find a list of the facilities at: http://www.hrsa.gov/gethealthcare/affordable/hillburton/facilities.html

For more information about this program, you may want to visit the following sites:

The Hill-Burton Hotline:

  • 1-800-638-0742
  • 1-800-492-0359 in Maryland

Are there any health assistance programs for pregnant women, mothers, and children?

Find Free or Reduced Prenatal Care:

  • Call 1-800-311-BABY (1-800-311-2229) - This toll-free telephone number will connect you to the Health Department in your area code.
  • For information in Spanish, call 1-800-504-7081
  • Call or contact your local Health Department.

Resources for Healthy Pregnancy:

  • Prenatal services (HRSA)
    Learn about the five ways to have a healthy pregnancy and finding local prenatal services.
     
  • Healthy Pregnancy (womenshealth.gov)
    Information on regular doctor visits, check-ups, prenatal tests and procedures, fact sheets, and resources.
     
  • Depression During and After Pregnancy: A Resource for Women, Their Families, and Friends (HRSA)
    Learn the signs of perinatal depression, what to do, and where to find help
     
  • Newborn Screening (CDC)
    Information about infant screening programs
     
  • Healthy Start (HRSA)
    Learn about this local outreach program mandated to reduce infant mortality in 38 states, the District of Columbia, and Puerto Rico.
     
  • Maternal, Infant, and Early Childhood Home Visiting Program (HRSA)
    Through the Home Visiting Program, nurses, social workers, or other professionals meet with at-risk families in their homes, evaluate the families’ circumstances, and connect families to the kinds of help that can make a real difference in a child’s health, development, and ability to learn - such as health care, developmental services for children, early education, parenting skills, child abuse prevention, and nutrition education or assistance.
     

Does HHS help people with Black Lung disease?

Black Lung Clinics provide services to active and retired coal miners with respiratory and pulmonary impairments. Among the services are:

  • diagnosis
  • treatment
  • rehabilitation

Facilities are located in 10 states at:

ALABAMA

Birmingham HC for the Homeless Coalition
1600 20th Street South
Birmingham, AL 35205-4998
(205) 212-5653


COLORADO

National Jewish Health
Division of Environmental and Occupational Health Sciences
1400 Jackson Street, Room G211
Denver, CO 80206-2761
(303) 398-1867


ILLINOIS (and INDIANA)

John H. Stroger, Jr., Hospital of Cook County
Division of Pulmonary and Critical care Medicine
1900 West Polk Street, Suite #1400
Chicago, IL 60612-3765
(312) 864-2901

Shawnee Health Service and Development Corporation
109 California Street
Carterville, IL 62918-1923
(618) 985-8221

Southern IL & Southwestern IN Respiratory Disease Program 
P.O. Box 3034
Terre Haute, IN  47803
(812) 232-9553


KENTUCKY

Coal Miners' Respiratory Clinic
440 Hopkinsville St.
Greenville, Kentucky 42345
(270) 338-8300 Ext. 301

Respiratory Clinics of Eastern Kentucky
Mountain Comprehensive Health Corp.
226 Medical Plaza Lane
Whitesburg, KY 41858-7425
(606) 633-4823                


NEW MEXICO

Miner’s Colfax Medical Center
203 Hospital Drive
Raton, NM  87740
(800) 654-0544


OHIO

Ohio Dept of Health
246 North High Street
Columbus, OH 43266-0588

East Ohio Regional Hospital
90 North 4th Street
Martins Ferry, Ohio 43935
(740) 633-6680


PENNSYLVANIA

Alveoli Corporation
“Lungs At Work”
4000 Waterdam Plaza Drive, Suite 120
McMurray, PA  15317
(724) 941-1650

Altoona Regional Health System
620 Howard Avenue
Altoona, PA 16601
(814) 889-2620

Centerville Clinics, Inc.
1070 Old National Pike Road
Fredericktown, PA  15333
(724) 632-6801


TENNESSEE

Community Health of East Tennessee
130 Independence Lane
LaFollette, TN  37766
(423) 563-1012


VIRGINIA

St. Charles Health Council, Inc
185 Redwood Avenue, Suite 102
Pennington Gap, VA 24277-2037
(276) 546-5310


WEST VIRGINIA

WV Dept. of Health and Human Resources
Division of Primary Care
350 Capitol Street, Room 515
Charleston, WV  25301-3716
(304) 356-4234

New River Breathing Center
P.O. Box 337
Old Scarbro Road
Scarbro, WV   25917
(304) 469-3261

Upper Kanawha Medical Center
P.O. Drawer F
Cedar Grove, WV  25209
(304) 595-1770

BLUESTONE HEALTH ASSOCIATION, INC.
3997 Beckley Road
Princeton, WV 24740
(304) 431-5499  

Preston-Taylor Community Health Centers, Inc.
North Central WV Black Lung Program
PO Box 158
Newburg, WV  26410
(304) 265-0312

RAINELLE MEDICAL CENTER, INC.
645 Kanawha Ave.
Rainelle, WV  25962
(304) 438-6188

SOUTHERN WV HEALTH SYSTEM
65 East McDonald Avenue
Man, WV   25635
(304) 583-8585  

Tug River Health Association, INC. Gary Health Center
P. O. Box 507
Gary, WV 24836
(304) 448-3794


WYOMING

Northwest Community Action Program
P.O. Box 6021, 2240 Coffeen Ave. Suite A
Sheridan, WY  82801
(307) 751-4460


Does HHS help people with Hansen's Disease (Leprosy)?
The National Hansen's Disease (Leprosy) Program is the epicenter of Hansen's disease care, research and information in the U.S.
  • Cares for patients at its facility at the National Hansen's Disease (Leprosy) Clinical Center in Baton Rouge, Louisiana. It is the only facility in the US devoted to the diagnosis, treatment, and research concerning Hansen's Disease.
  • Oversees Ambulatory Care Clinics clinics in Arizona, California, Florida, Illinois, Massachusetts, New York, Texas, Washington, and Puerto and makes referrals for treatment.
  • Consults with private sector physicians and accepts referrals for patients with Hansen's disease-related complications.
  • Advances treatment and educates medical professionals about Hansen's disease.
  • Conducts biomedical research on Hansen's disease.
  • Reaches out to medical professionals with a comprehensive Hansen's disease training program.

Does HHS help people with radiation exposure?

Radiation Exposure Screening and Education Program (RESEP) Centers are located in Arizona, Colorado, Nevada, New Mexico, and Utah.

Arizona
Molly Deleon
Manager RESEP and Outreach Programs
Mountain Park Health Centers
2702 N. 3rd Street, Suite 4020
Phoenix, AZ 85004
Telephone: 602-323-3271
Facsimile: 602-323-3496
E-mail: mdeleon@mphc-az.com

Colorado
Teresa A. Coons, Ph.D.
Senior Scientist
St. Mary's Hospital and Medical Center
Saccomanno Research Institute
2530 N. 8th Street, Suite 100
Grand Junction, Colorado 81501
Telephone: 970-255-1898
Facsimile: 970-244-6115
E-mail: tcoons@stmarygj.com

Nevada
Thomas J. Hunt, M.D.
Department of Family and Community Medicine
University of Nevada School of Medicine
2410 Fire Mesa Street, Suite 180
Las Vegas, Nevada 89128
Telephone: 702-992-6887
Facsimile: 702-992-6880
Nevada RESEP website: www.unr.edu/med/community/resep/

Stephanie Page
Nevada RESEP Project
Department of Family and Community Medicine
University of Nevada School of Medicine
2410 Fire Mesa Street, Suite 180
Las Vegas, Nevada 89128
Telephone: 702-992-6887
Facsimile: 702-992-6880
E-mail: spage@unr.edu

New Mexico
Douglas Zang M.D., J.D.
Medical Director
Navajo Area RESEP
Northern Navajo Medical Center
PO Box 160
Shiprock, NM 87420
Telephone: 505-368-6700
Facsimile: 505-368-7011
E-mail: douglas.zang@ihs.gov

Karen Mulloy, D.O., MSCH
Co-Director
Program in Occupational and Environmental Health
University of New Mexico Health Sciences Center
MSC 10 5550
1 University of New Mexico
Albuquerque, NM 87131-0001
Telephone: 505-272-4027
Facsimile: 505-272-5958
E-mail: kmulloy@salud.unm.edu

Elizabeth Kocher
Program Manager
New Mexico RESEP
University of New Mexico Health Sciences Center
2325 Camino de Salud NE
Albuquerque, New Mexico 87131
Telephone: 505-272-5880
Facsimile: 505-272-5958
E-mail: ekocher@salud.unm.edu

Utah
Rebecca Barlow, Program Director
Dixie Regional Medical Center
544 South 400 East
St. George, Utah 84770
Telephone: 435-688-5990
Facsimile: 435-688-5999
E-mail: dxbbarlo@IHC.com

Carolyn Rasmussen, Case Manager
Dixie Regional Medical Center
544 South 400 East
St. George, Utah 84770
Telephone: 435-688-5990
Facsimile: 435-688-5999
E-mail: dxcrasmu@IHC.com

Donna Singer, CEO, Project Director
Program Director
Utah Navajo Health System, Inc.
P.O. Box 130
Montezuma Creek, Utah 54534
Telephone: 435-651-3291
Facsimile: 435-651-3642
E-mail: dsinger@starband.net

Luci Begay, RESEP Coordinator
Utah Navajo Health Systems
PO Box 130
Montezuma Creek, Utah 84534
Telephone: 435-651-3291
Facsimile: 435-651-3642
E-mail: lvl_begay@yahoo.com


What is Medicare Part C?

A Medicare Advantage Plan (like an HMO or PPO) is another Medicare health plan choice you may have as part of Medicare. Medicare Advantage Plans, sometimes called “Part C” or “MA Plans,” are offered by private companies approved by Medicare.

If you join a Medicare Advantage Plan, the plan will provide all of your Part A (Hospital Insurance) and Part B (Medical Insurance) coverage. Medicare Advantage Plans may offer extra coverage, such as vision, hearing, dental, and/or health and wellness programs. Most include Medicare prescription drug coverage (Part D).

Medicare pays a fixed amount for your care every month to the companies offering Medicare Advantage Plans. These companies must follow rules set by Medicare. However, each Medicare Advantage Plan can charge different out-of-pocket costs and have different rules for how you get services (like whether you need a referral to see a specialist or if you have to go to only doctors, facilities, or suppliers that belong to the plan for non‑emergency or non-urgent care). These rules can change each year.

Learn More with this Medicare.gov information:


What is medical loss ratio?

A medical loss ratio is the percentage of dollars paid out as benefits to policyholders in relation to the premiums collected for the policies.  For example, a state may require that an insurer spend at least 75 percent of the premiums they collect on medical claims.  Loss ratios can be calculated for a particular policy form or design, a line of business, or a health insurer’s overall business. 

Only a handful of states require all insurers in the individual market to spend at least 75 percent of every premium dollar on medical care (Families USA, June 2008).  Some states establish minimum loss ratios and reserve the right to review or approve the rates submitted by state-licensed insuring organizations.  Insurers must estimate what they will spend on medical claims over the course of a year and set their premiums accordingly.

To learn more see the Regulation of the Individual Health Insurance Market.


How can I complain about poor medical care I received?

The Administration on Healthcare Research and Quality (AHRQ) offers an advice column on "Navigating the Health Care System" written by Dr. Carolyn Clancy. She has a column that can answer this and other related questions about compliants

Read her column: How to Complain--and Get Heard!


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