Customer Support

The EHRI Project Management Office (PMO) is experienced not only in eOPF operations and execution, but also with cross-over requirements and integration with other eGov initiatives such as ePayroll and Retirement System Modernization.

EHRI assigns a project lead to guide each agency through the eOPF conversion process. All aspects of the conversion are jointly managed through the EHRI PMO and the agency. Comprehensive customer support includes:

• National Business Center hosting
• Help Desk service
• Training for HR specialists and eOPF administrators
• HR and employee user guidance and processes

In addition, the EHRI governance structure ensures its goals and objectives are accomplished with participation from key stakeholders through:

• eOPF Users Group that provides feedback, allows agencies to share experiences and advice, and enables the EHRI PMO to gather and catalog lessons learned
• eOPF Workflow Workgroup that strives to automate HR procedures to improve productivity and eliminate errors
• eOPF Requirements Workgroup that identifies and prioritizes changes to the eOPF solution
• Workforce Analysis Users Group that provides feedback, allows agencies to share experiences, lessons learned, and provides advice to develop new and improved analytic techniques to utilize in the human capital planning process

Select this link for the Master Forms List.

Contact EHRI to learn more!