Business Practices

Quick Highlights:

CDC reallocated more than 600 positions from administrative functions to direct research and program activity positions – such as epidemiologists, medical officers, and laboratorians.

CDC reduced administrative costs by more than $83 million and made these resources available for frontline projects that directly benefit health.

CDC will save $35 million over 7 years and improve its customer service by consolidating 40 separate information hotlines into a single contact center.

Other Examples:

• Reduced hiring time by 47% by restructuring its human resources.
• Consolidated all 13 information technology infrastructure services, with reduced operating costs of 21% ($23 million).
• Completed the decentrialization of the agency to no more than four management levels, which more than doubled CDC’s supervisory ratio from 1:5.5 in 2002 to 1:12. This agency-wide approach reduced the layers in CDC, resulting in compressing the distance between citizens and decision-makers.
• Established CDC-wide Business Services Improvement intranet web site, which provides up-to-date information, including key performance indicators, videos, spotlights, etc., to CDC staff regarding the progress and achievements in the wide range of business services improvements.
• Over the last two years, CDC has conducted public-private sector competitions for various functions covering nearly 1,000 CDC staff positions. As a result, CDC saved over $40 million through the development of most efficient organizational proposals to carry out the functions.
• CDC worked with the National Academy of Public Administration to evaluate and recommend strategies to enhance its diversity, leadership development, and succession planning in four areas: effectiveness, efficiency, economy, and equity. CDC’s new Office of Workforce and Career Development will continue to work with NAPA and others throughout the agency to develop a Diversity Action Plan. Our plan is to ensure CDC's workforce has the diversity and skills needed to achieve its goals.

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