United States Department of Veterans Affairs

Average Verification Processing Time

To provide you with a sense of the length of time it will take to review a determination, we provide the following information.  Note that these figures are for application reviewing determination during the stated period.

The length of time necessary to provide a determination will vary based on the number of applications in process, the complexity of the application and whether a site visit is needed.  The Center for Veterans Enterprise (CVE) seeks to complete all initial determinations within sixty days of receiving a complete application.  Many applications fail to provide all the required documents with their initial submission.  CVE cannot initiate an examination until all required documents have been provided and the sixty day examination period does not begin until a complete application is provided.  CVE will acknowledge receipt of a complete application by email to the address provided in the VIP portal.

Action FY 12 FY 13 (As of 02/28/2013)
Percentage of Initial Determinations Approved 58% 60%
Percentage of Initial Determinations Denied (see Top 10 Reasons for Denial below) 42% 40%
Average Days to Initial Determination 86 Days 54 Days
Percentage of Request for Reconsiderations (R4R) Approved 49% 51%
Percentage of R4R Denied 51% 49%
Average Days to R4R Determination 92 Days 130 Days

Definitions

Initial Determination:  CVE issues an eligibility decision on an application.

Percentage of Initial Determinations Approved:  Percentage of initial applications that were approved (versus denied) out of the total applications receiving a determination.

Percentage of Initial Determinations Denied:  Percentage of initial applications that were denied (versus approved) out of the total applications receiving a determination.

Average Days to Initial Determination:  The average number of days between the time applications were complete and the time determinations were sent to Veterans.

Request for Reconsideration (R4R):  Veteran appeals for reconsideration of CVE’s denial decision

Percentage of Request for Reconsideration Determinations Approved:  Percentage of Request for Reconsideration applications that were approved (versus denied) out of the total applications receiving a determination.

Percentage of Reconsideration Determinations Denied:  Percentage of Request for Reconsideration applications that were denied (versus approved) out of the total applications receiving a determination.

Average Days to R4R Determination:  The average number of days between the time Veterans submit Request for Reconsiderations and the time determinations were sent to the Veterans.

Top 10 Reasons for Denial in February 2013

Denial Reasons Graph for the current month.