Starting March 15, 2013 - While most enrolled Veterans receive cost-free services, some are charged modest copayments for care or services received. For these Veterans, understanding their copayment responsibility for care or services received is critical to avoid misunderstandings or even financial penalties. Based on Veteran feedback, the Department of Veterans Affairs (VA) has begun issuing newly designed Veteran patient billing statements that provide an easy to understand layout designed to assist Veterans understanding of their VA charges. In addition, Veterans will be informed of convenient payment options, to include the ease of making an online payment.
For more information or to view the redesigned patient statement, visit Veteran Patient Statement.
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Honoring Veterans by Providing World Class Customer Service.
HRC is transforming into a benchmark Service Center by providing the best resolution for our Veteran Heroes.
- People-centric: Veterans and their families are the centerpieces of our mission and everything we do. Equally essential are the people who are the backbone of the HRC – our talented and diverse workforce.
- Results–driven: We will be measured by our accomplishments, not by our promises.
- Forward–looking: We will seek out opportunities for delivering the best services with available resources, continually challenging ourselves to do things smarter and more effectively.
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The VA Health Resource Center (HRC) was established in September 2002 as a national contact center to respond to health benefits, eligibility and billing inquiries from Veterans. The HRC is organizationally aligned under the Chief Business Office (CBO), Veterans Health Administration, Department of Veterans Affairs, Washington, D.C.
The Health Resource Center’s primary lines of business are contact management support for Veterans, family members and members of the general public, and payroll administration services for selected organizations within VHA.
The Health Resource Center has a primary campus on the grounds of the Eastern Kansas Health Care System in Topeka, Kansas and a second campus on the grounds of the Central Texas Health Care System in Waco, Texas.
The Health Resource Center has the following lines of business:
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