USCIS Responses to Formal Recommendations
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The Ombudsman makes recommendations to USCIS on how to improve services, increase efficiencies, and provide a more meaningful experience for our customers. USCIS takes these recommendations seriously and reviews them thoroughly. Where possible, USCIS implements the Ombudsman’s recommendations; however, due to operational limitations or the priorities of the agency, USCIS may not implement a recommendation made by the Ombudsman. For more information on many of these topics, please visit the OLU Information Room.
August 2012
USCIS Response to Recommendation 51 (2755KB PDF) Response to Recommendation 51; Recommendations to Improve the Quality in Extraordinary Ability and Other Employment-Based Adjudications 08/31/2012
USCIS Response to Formal Recommendation 53 (927KB PDF) Response to Recommendation 53, Recommendations Regarding U.S. Citizenship and Immigration Services's (USCIS's) Role in the Petition Information Management Service (PIMS) 08/16/2012
June 2012
USCIS Formal Response to Recommendation 52 ( PDF) Response Recommendation 52, Recommendations to Improve the Quality of Responses to Inquiries from Individuals and Employers 06/25/2012
April 2012
USCIS Response to Formal Recommendation 49 (1784KB PDF) Response to Recommendation 49, Employment Authorization Documents (EADs): Meeting the 90-Day Mandate and Minimizing the Impact of Delay on Individuals and Employers 04/17/2012
January 2012
USCIS Formal Response 50 (436KB PDF) Response to Recommendation 50; Employment Authorization for Asylum
Applicants: Recommendations to Improve Coordination and Communication
01/04/2012
October 2011
USCIS Response to Formal Recommendation 48 (69KB PDF) Response to Recommendation, 48 Deferred Action: Recommendations to Improve Transparency and Consistency in the USCIS Process 10/27/2011
July 2011
USCIS Response to Formal Recommendation 47 (149KB PDF) Special Immigrant Juvenile (SIJ) Adjudications: An Opportunity for Adoption of Best Practices 07/15/2011
June 2011
USCIS Response to Formal Recommendation 46 (78KB PDF) Customer Complaints: A Tool for Quality Customer Service and Accountability 06/06/2011
October 2010
USCIS Response to Formal Recommendation 45 (313KB PDF) Response to Recommendation Regarding the Processing of Waivers of Inadmissibility 10/12/2010
July 2010
USCIS Formal Response 44 ( PDF) Emergent or Denied Refugee Applications: Expiting Cases, Articulating Reasons for Denial, and Issuing Guidance for Requests for Reconsideration CISOMB agreed to extend the statutory deadline for responding 07/31/2010
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