Support

How will I know when I’m reaching my monthly limit?

Visitors approaching their monthly story limit will receive a pop-up alert notifying them they’re reaching their limit.

What is Premium Digital Access? What do I get when I subscribe?

To get unlimited access to StarTribune.com, the eEdition and Star Tribune apps, you’ll need a Premium Digital Access subscription. When you subscribe, you can view all the articles, blog posts and other content you want—across all digital platforms. Readers without a subscription can read a limited number of articles every 30 days. Sign up now.

I already get home delivery. Is digital access included?

Current subscribers who have the newspaper delivered at least two days per week receive Digital Access at no additional charge. This includes unlimited access to StarTribune.com on any device and our phone and tablet news apps. This subscription does not include access to the eEdition, the digital replica of the newspaper. For a small additional charge, you can add Premium Digital Access to a Sunday-only or other home delivery subscription which includes the eEdition.

How do I get started?

If you’re a current Star Tribune subscriber you can activate your digital subscription benefits at StarTribune.com/activate. Once your subscription is activated, simply log in to StarTribune.com to use your new digital offerings.

No subscription? See your options.

What is included with a Premium Digital Access Subscription?

Visitors to StarTribune.com, mobile site m.StarTribune.com, and the iPhone, Android, and Amazon Kindle Fire apps have limited access to content. A digital subscription will be required to read more. Articles and blog posts count toward content limits, but visitors can browse the homepage, section fronts, headlines, photos, videos, classifieds and obituaries without limits.

Access to the eEdition, the digital replica of the newspaper, is included in all Premium Digital Access subscriptions.

What is included with a Digital Access Subscription?

Visitors to StarTribune.com, mobile site m.StarTribune.com, and the iPhone, Android, and Amazon Kindle Fire apps have limited access to content. A digital subscription will be required to read more. Articles and blog posts count toward content limits, but visitors can browse the homepage, section fronts, headlines, photos, videos, classifieds and obituaries without limits.

Access to the eEdition, the digital replica of the newspaper, is not included in Digital Access subscriptions.

If I view an article I already viewed, does it count towards the monthly limit?

No, if a visitor views an article that has already been read in the current month, it will not count again toward their monthly limit.

Can I access my digital subscription on more than one computer, tablet or smartphone?

Yes. Just log in with your StarTribune.com login to gain access.

Cancel Subscription

To cancel your subscription, contact customer service at 612-673-4343 or 1-800-775-4344.

Does a digital subscription include Kindle?

No. We offer separate subscriptions to Star Tribune content on Kindle. Subscriptions and sales are handled by Amazon Kindle.
Amazon Kindle

StarTribune.com Login

Can I have more than one login for my subscription?

Every digital subscription can have up to five logins linked to it. First, create a login at StarTribune.com/membercenter. To link it to your subscription, go to StarTribune.com/activate. Follow the on-screen instructions and you will successfully link a new login to a subscription. If you need further assistance, please contact us at 612-673-4414 or at support@startribune.com.

How can I change my username?

If you would like to change your username, please contact us at support@startribune.com and send along your current username and three new username choices that are 6-12 characters long.

How do I log in?

Desktop: When you go to StarTribune.com, look in the upper right hand side of the screen to "log in.” If you registered using your email address, put in your email and password. If you registered using your Facebook account, click on the continue with Facebook button. Once the page refreshes back to the home page, in the place of "log in" you should see your username or email displayed, verifying that you are logged in.

Mobile: When you go to StarTribune.com, look below the header in the right hand side of the screen to "log in.” If you registered using your email address, put in your email and password. If you registered using your Facebook account, click on the continue with Facebook button. Once the page refreshes back to the home page, in the place of "log in" you should see "your account", verifying that you are logged in.

Please be sure you are logged in whenever you are reading Star Tribune content to avoid being prompted to log in while reading an article.

Note: If you are already registered using an email address, you cannot also sign in with Facebook.

How can I manage my email preferences?

To manage your email preferences, go to StarTribune.com/membercenter.

How can I change my password?

To change your password, go to StarTribune.com/membercenter. If you forgot your password, go to StarTribune.com/forgotpassword.

eEdition

How can I access the eEdition?

The easiest way to access eEdition is by clicking on the eEdition link in the upper right-hand corner of StarTribune.com or by bookmarking StarTribune.com/eedition. Some users choose to receive a daily email. If you have an eEdition subscription and would like to sign up for daily emails, you can sign up at StarTribune.com/membercenter and by opening "Email preferences" and by toggling on "eEdition."

What’s the difference between eEdition and digital access?

eEdition is the digital replica of the newspaper, while our digital access subscription allows you to read all the content on our site and apps. The eEdition is included in Premium Digital Access and Sunday + Digital subscriptions.

How can I manage my email preferences?

To manage your email preferences, go to StarTribune.com/membercenter.

Can I view eEdition in different modes?

Yes. The new version of eEdition offers multiple viewing modes – the traditional replica view, the scannable digest view that many mobile readers prefer, and dynamic view which displays visual tiles. You can change this by clicking on your preferred view in the upper right corner of the site.

No subscription? See your options.

What is Dynamic view?

Dynamic view offers a rich image block of every story in the paper. The format is easily scannable and is cleanly organized to allow you to quickly choose the story you want to read.

Can I save the font size I want to use to read eEdition?

Yes. Within an article page, click on A- or A+ to decrease or increase the font size. When you close your session and then return to eEdition, your article viewing size will display at your last setting.

How can I quickly go to other sections in the eEdition?

Click on the ‘Pages’ tab at the bottom of your screen to quickly access any page in the newspaper (available in Replica view only). You can also click on "TOC" in the upper left-hand corner of the menu to quickly select a section and headline.

How can I quickly go to other sections in the eEdition?

Click on the ‘Pages’ tab at the bottom of your screen to quickly access any page in the newspaper (available in Replica view only). You can also click on "TOC" in the upper left-hand corner of the menu to quickly select a section and headline.

How can I go back to the front page of the paper?

Click the ‘Home’ button in the toolbar at the top of the screen to go directly to the first page of the paper (available in Replica view only).

How can I tell where I am in the paper?

The label in the bottom left corner of the screen is a breadcrumb that shows the section you are currently reading. Hover on it to get a popup display of all sections in the paper (available in Replica view only – Digest and Dynamic have built-in section labels).

Can I read the eEdition offline?

You have two options for saving offline. Click on the "Download" button in the toolbar and select either "Save for offline" or "Download PDF." Do not close your browser in "Save for offline" mode otherwise you won’t be able to read the eEdition offline. When you download a PDF, you may save it on your device for reading later and you can close your browser.

Is there a tutorial available?

For a useful guide and interactive tour of the functions of eEdition, click on the "?" in the toolbar at the top of the screen.

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