Help Desk Support
| Application | Supporting Help Desk | Contact Information | Hours of Operation |
|---|---|---|---|
| COB - Coordination of Benefits | MAPD Help Desk | 800-927-8069 mapdhelp@cms.hhs.gov | 6am - 9pm ET M-F |
| CSR - Customer Service Representative | MAPD Help Desk | 800-927-8069 mapdhelp@cms.hhs.gov | 6am - 9pm ET M-F |
| DMEPOS Bidding System (DBidS) | CBIC Help Desk | 877-577-5331 cbic.admin@palmettogba.com | |
| ECRS Web - Electronic Correspondence Referral System Web | EDI Help Desk | 646-458-6740 ecrshelp@hmedicare.com | |
| Gentran | IACS Administration | iacs_admin@cms.hhs.gov | |
| HSTP - Health System Tracking Project | HSTP Help Desk | 410-786-0166 | |
| HETSUI | MCARE Help Desk | 866-440-3805 mcare@cms.hhs.gov | |
| HPG | MCARE Help Desk | 866-440-3805 mcare@cms.hhs.gov | |
| Internet Server | IACS Administrator | iacs_admin@cms.hhs.gov | |
| MCSIS | MCSIS Help Desk | 410-786-6693 | |
| MARx UI - Medicare Advantage/Prescription Drug Plans | MAPD Help Desk | 800-927-8069 mapdhelp@cms.hhs.gov | 6am - 9am ET M-F |
| MED - Medicare Exclusion Database | EUS Help Desk | 866-484-8049 866-523-4759 TTY/TDD eussupport@cgi.com | 7am - 7pm ET |
| MDR State Exchange | MAPD Help Desk | 800-927-8069 mapdhelp@cms.hhs.gov | 6am - 9pm ET |
| PQRS/eRx | QNet Help Desk | 866-288-8912 qnetsupport@sdps.org | 6am - 6pm ET |
| PS&R/STAR | EUS Help Desk | 866-484-8049 866-523-4759 TTY/TDD eussupport@cgi.com | 7am - 7pm ET |
| VMS Client Letter | VMS Help Desk | 410-832-8308 fhd@vips.com | 24/7 |
- Page last Modified: 06/04/2012 2:10 PM
- Help with File Formats and Plug-Ins
