HELP – I Forgot My Password! (Revisited)

Readers of issue 236 may remember a similar article on this service. The site has been improved since the last publication. It is easier to use and certainly worth another visit.

NIH’s Center for Information Technology (CIT) has re-opened registration for iForgotMyPW, a self-service password management tool that allows you to reset your password or unlock your account yourself, without calling the NIH Help Desk.

How to register

To register for this time-saving service, simply go to http://iForgotMyPW.nih.gov, verify your account, and answer the following five identity verification questions:

1. The year you started to work at NIH? (as 4 numeric digits)
2. Your mother's first name?
3. Your birth month? (e.g., September, not as a numeric digit)
4. A four digit PIN (personal identification number)
5. The city or town name of where you were born?

What happens if I forget my password?

Now, if you forget your password, all you have to do is log on to http://iForgotMyPW.nih.gov from a computer that has access to the Internet and Microsoft Internet Explorer or Apple Safari Internet browser, correctly answer the identity questions and reset your password (or unlock your account if you have already been locked out).

The benefits of registering

Registering for iForgotMyPW is important to increasing NIH productivity - and reducing the frustration of unnecessary down time. Please take a moment now to register at http://iForgotMyPW.nih.gov. The minutes you spend today will save you many in the future.

Need help?

If you need further assistance, contact the NIH Help Desk at 301-496-HELP (301-496-4357), 866-319-4357 (toll free), or 301-496-8294 (TTY).